# Product Operations Specialist | Bill Pay

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Product Operations
**Salary:** $128k – $180k/yr
**Experience:** 3+ years
**Skills:** Product Operations, Product Management, Data Analysis, Customer Feedback, Requirements Gathering, AI Tools, Claude Code, B2B SaaS, Fintech, Payments, Accounts Payable
**Posted:** 2026-07-07

> Product Operations Specialist partnering with Bill Pay team to reduce customer friction in accounts payable workflows. Own voice-of-customer feedback loops, translate insights into product requirements, own feature launches, and directly ship UX improvements using AI tools.

## Job Description

## What You'll Do
- Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GAD
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows

## What You Need
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

## Nice-to-Haves
- Experience with payments, accounts payable, fintech workflows, or financial operations

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