# Operations Lead

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Stoughton, MA
**Role:** Other
**Salary:** $56k – $70k/yr
**Experience:** 4+ years
**Skills:** fleet management, Vendor Management, Data Analysis, Team Leadership, performance metrics, customer service, Process Improvement, Onboarding, Coaching, Dashboards
**Posted:** 2026-07-24

> Lead a team of Operations Associates at a Lyft Flexdrive vehicle rental hub. Oversee fleet management, driver support for the Express Drive program, data-driven performance improvement, vendor relationships, and site safety to deliver on key operational metrics.

## Job Description

## Responsibilities
- Accountable for market’s business health: analyze market level data for performance gaps, manage fleet operational costs, and identify process improvement opportunities to deliver on Flexdrive OKRs.
- Lead team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensure all team members are up-to-date on trainings and processes.
- Foster team member growth and development through regular 1:1 meetings, professional development discussions, and timely constructive feedback.
- Drive high utilization metrics by managing the vehicle supply lifecycle (in-fleeting, maintenance, decommissioning, disposition); reduce out-of-service vehicle time by resolving escalated vehicle issues.
- Responsible for talent retention; serve as hiring manager for local site and accountable for onboarding new team members.
- Build and maintain strong relationships with vendors and partners (service providers, collision shops, internal/external teams) to optimize vehicle quality and turnaround time.
- Serve as primary point of contact for site’s maintenance, security, and safety; partner with cross-functional teams to ensure sites are safe, compliant, and provide a great workplace experience.

## Requirements
- Passionate about delivering great customer experiences with a strong track record.
- 4 years experience managing Retail, customer service, or vehicle rental team.
- 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred.
- Experience managing vendors and partners.
- Ability to coach and develop team members.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to multi-task and switch into different modes during the workday/week.
- Lover of dashboards, data, and metrics.
- Valid unrestricted driver's license, satisfactory driving record, and insurable under Lyft's policy.

## Nice-to-Haves
- Experience in fleet management.

## Compensation and Benefits
- Expected base pay range: $56,300 - $70,380 (Stoughton, MA area; dependent on qualifications, experience, and location).
- Great medical, dental, and vision insurance options.
- Mental health benefits, family building benefits, child care and pet benefits.
- 401(k) plan with company match.
- Discretionary paid time off (salaried); 15 days PTO (hourly) plus 12 observed holidays.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.

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