# Senior Data Scientist, Operations

**Company:** [Function Health](https://hotfix.jobs/companies/function-health)
**Location:** Remote
**Role:** Data Science
**Experience:** 5+ years
**Skills:** Python, SQL, Data Visualization, Generative AI, GCP, Databricks, Machine Learning, Statistical Analysis, Intercom, Zendesk
**Posted:** 2026-04-27

> Build analytical foundations for Member Experience and Contact Center operations by unifying data, developing predictive models like demand forecasting, and creating metrics for data-driven decisions in a fast-paced health tech environment. Requires 5+ years in data science, Python/SQL proficiency, and strong communication skills.

## Job Description

## Key Responsibilities
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences).
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting).
- Drive self-service to enable a data-driven organization through documentation, education, and training.
- Ensure data quality, security, and compliance within all analytical frameworks.

## Qualifications/Skills
**Must have:**
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies.
- Proficiency in **Python**, **SQL**, and data visualization tools.
- Ability to communicate complex findings to non-technical stakeholders.
- Experience using generative AI tools to accelerate project development.

**Nice to have:**
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting).
- Experience with **GCP** (**Google Cloud Platform**) and **Databricks**.
- Experience with customer support tools like **Intercom**, **Zendesk**, or similar.
- Experience in healthcare analytics or bioinformatics.
- Advanced expertise in machine learning, data visualization, and statistical analysis.
- Background in healthcare data compliance (**HIPAA**) and privacy standards.

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**Canonical:** https://hotfix.jobs/jobs/7bcd4993-47a0-491b-aef9-9de6df60b378