# Customer Engineer, Turkish or Arabic Speaking

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Dubai, United Arab Emirates
**Role:** Solutions Architecture
**Skills:** DNS, Cdn, Zero Trust, Network Security, Cloudflare Workers, BGP, Tcp/Udp, Waf, Python, JavaScript, Bash, Go, REST APIs, GraphQL, Terraform
**Posted:** 2026-09-07

> Customer Engineer serving as a technical advisor across presales validation, onboarding, adoption, and expansion for enterprise customers. The role requires customer-facing architecture expertise, commercial accountability, English plus Turkish and/or Arabic fluency, and broad network, security, cloud, and developer-platform knowledge.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures.
- Define proof-of-concept and technical-validation plans, success criteria, deployment strategies, presentations, diagrams, and demonstrations.
- Address technical objections, security-compliance questions, and complex architectural requirements during sales cycles.
- Oversee technical onboarding and implementation while serving as the primary executive and engineering contact.
- Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
- Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities.
- Lead technical QBRs and translate platform capabilities into business value and return on investment.
- Advise customers on architecture, AI control layers, security posture, and deployment confidence throughout the customer lifecycle.
- Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Create and govern SOPs, architectural guidance, technical documentation, workshops, and enablement resources.

## Requirements
- Fluency in English and Turkish and/or Arabic.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Strong consultative, presentation, communication, and stakeholder-management skills, including communication with engineers and C-level executives.
- Experience in quota-carrying or revenue-aligned environments and understanding of SaaS metrics and enterprise sales cycles.
- Depth in at least four relevant technical areas, including internet fundamentals, security, performance, AI proficiency, coding/scripting, and developer platforms.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Willingness to travel 20–50% for customer meetings, conferences, industry events, and team collaboration.

## Nice-to-haves
- Technical enablement experience, including workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
- Knowledge of PCI DSS, HIPAA, and SOC 2.
- Experience with hyperscalers, digital-native companies, distributed systems, or startups.

## Compensation and benefits
- Variable quota tied to new business acquisition and/or ongoing account growth.

## Similar jobs

- [Healthcare Solutions Consultant](https://hotfix.jobs/jobs/73011bc9-0873-4e12-be71-deb6a3197f1a) - Plenful - Remote
- [Implementation Manager](https://hotfix.jobs/jobs/42117ae9-d993-4080-839e-d50c30c839ef) - OpenLoop - Remote
- [AI Engineer, Healthcare](https://hotfix.jobs/jobs/4966b329-4198-4ce6-9b48-3fe61828474a) - Protege - Remote
- [Forward Deployed Engineer, Video](https://hotfix.jobs/jobs/67c8e68a-d555-4e03-b40d-05993a0453c9) - Protege - Remote
- [Forward Deployed Engineer, Audio](https://hotfix.jobs/jobs/dc04955b-1e1e-4b9c-8b7f-613fd05c7375) - Protege - Remote

**Apply:** https://hotfix.jobs/jobs/7b9704c2-2e0a-4190-ae45-f9b77e8b783d
**Canonical:** https://hotfix.jobs/jobs/7b9704c2-2e0a-4190-ae45-f9b77e8b783d