# Growth Strategist

**Company:** [Flint](https://hotfix.jobs/companies/flint)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $130k – $170k/yr
**Experience:** 4+ years
**Skills:** Customer Success, Account Management, Marketing Strategy, Onboarding, Customer Health Analysis, Roadmap Influence, Ai Fluency, SEO, Cms, Lifecycle Email
**Posted:** 2026-06-05

> Own customer relationships from onboarding through expansion for an AI landing page platform. Act as strategic advisor to marketing teams, drive adoption, and influence product roadmap.

## Job Description

## Key Responsibilities
- Build systems for customer health assessment: analyzing behavior, feature adoption, and marketing performance to surface risks and flag at-risk accounts early. Develop targeted intervention plans.
- Collaborate weekly with the engineering team, sharing customer feedback about onboarding issues and product areas that cause challenges.
- Onboard with velocity & vision: Guide customers to their first “aha” moment in Flint, ensuring fast time-to-value while positioning Flint as a long-term strategic lever.
- Be a growth partner: Act as an extension of our customers’ Marketing teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors.
- Drive ongoing adoption & expansion: Continuously identify opportunities for Flint across sales, revops, marketing, and CX, expanding Flint’s footprint within the org.
- Shape renewal outcomes: By driving outsized value, ensure every customer sees Flint as indispensable, leading to strong renewals and multi-team expansions.
- Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Flint.
- Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future Enterprise customers.

## Basic Qualifications
- 4+ years of customer-facing experience, ideally in an agency setting close to marketing
- AI fluency
- Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email, the whole stack)
- You write well. Most of the relationship lives in Pylon and Slack. Case studies live on the marketing site
- You can read our product. When someone says "the editor is weird," you can figure out what they mean and route it to engineering
- You're in SF or moving here. We work from the office

## Preferred Qualifications
- You've worked inside an agency and already understand marketing deeply
- You have hands-on marketing experience
- You're comfortable with ambiguity and no playbook
- You've lived the problem of building and managing digital marketing and websites yourself
- You're motivated by long-term relationships and helping customers win, not by closing tickets

## What We Offer
- Historic office in Jackson Square (with 2 rooftops and a shower)
- 20 PTO days a year and full health benefits
- Lunch and a fully stocked snack bar at the office, incl. Cometeer coffee pods
- Dog friendly
- Competitive salary + equity

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