# Customer Marketing Manager

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** Paris, France, London, United Kingdom
**Role:** Customer Success
**Skills:** Customer Marketing, Case Studies, Customer Advocacy, Content Marketing, Pr, Communications, Salesforce, Notion, Claude, Deeto, Webinars, Analyst Relations, G2
**Posted:** 2026-08-17

> Build customer advocacy and storytelling programs by developing case studies, testimonials, speaker opportunities, and sales references. The role requires strong B2B technology storytelling, relationship management, cross-functional collaboration, and comfort with AI-assisted tools.

## Job Description

## Responsibilities

- Partner with customers and internal teams to identify, create, secure approvals for, and share case studies, testimonials, and video stories.
- Nurture relationships with strategically important customers to build trust and alignment for public storytelling.
- Identify and invite customer speakers for events and webinars.
- Connect customers with PR, social amplification, analyst surveys, and peer review opportunities such as G2.
- Maintain a living record of customer advocacy activity to prevent duplicate or excessive requests.
- Manage internal AI tools that surface relevant customer stories to sales teams.
- Support customer marketing metrics and reporting, translating story output into reach and impact.
- Recognize and celebrate customers who share their stories.
- Help drive the sales reference process, including fulfilling requests, maintaining Salesforce and other self-service tools, and matching advocates to opportunities.
- Partner with Sales, Customer Success, Customer Community, Corporate Communications, PR, Analyst Relations, and Product.
- Feed customer story themes and roadmap-relevant feedback back to Product.

## Requirements

- Experience in customer marketing, case studies, or advocacy content within B2B technology, or comparable storytelling experience in PR, communications, or content marketing.
- Strong relationship-building skills across customer, executive, legal, and communications stakeholders.
- Exceptional written and verbal communication skills.
- Ability to use judgment in conversations with audiences ranging from end users to C-suite executives.
- Comfort working independently with high ownership in a small, fast-moving team.
- Strategic patience and the ability to protect important customer relationships.
- Strong storytelling perspective and the discipline to prioritize the most impactful stories.
- Collaborative approach and genuine customer empathy.

## Tools and Ways of Working

- Interest in scaling workflows with AI-assisted tools.
- Experience or familiarity with Claude, Notion, Deeto, Salesforce, or similar tools.

## Compensation and Benefits

- Competitive package.
- Alan Blue health insurance fully covered for employees and their families.
- Weekly lunch and lunch vouchers through a Swile card.
- Egym Wellpass subscription with access to gyms, studios, and wellness spaces across France.
- Trust-based, flexible working hours.
- Annual company offsite.
- Offices in New York, San Francisco, Toronto, Paris, and London.
- High-end work equipment based on stock and availability.

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