# Vendor Operations Associate

**Company:** [Order.co](https://hotfix.jobs/companies/orderco)
**Location:** Remote
**Role:** Business Operations
**Salary:** $52k – $56k/yr
**Experience:** 0+ years
**Skills:** Vendor Management, Order Fulfillment, Accounts Payable, Procurement, Invoice Processing, Payment Resolution, Root Cause Analysis, Process Improvement, Spreadsheets, Business Software
**Posted:** 2026-09-08

> Investigates orders, vendor issues, payment failures, and fulfillment workflows to ensure successful resolution and a smooth customer experience. This entry-level role requires strong organization, communication, attention to detail, and problem-solving skills.

## Job Description

## Responsibilities

### Keep Orders Moving
- Investigate outstanding orders to ensure progress toward fulfillment.
- Identify and resolve operational issues that could delay order completion.
- Monitor workflows and follow up on orders requiring attention.
- Partner with internal teams to support a smooth fulfillment experience.

### Work Directly with Vendors
- Communicate with vendors to resolve order, payment, and fulfillment issues.
- Help vendors understand and comply with purchasing and fulfillment processes.
- Identify recurring vendor behaviors that create operational challenges and pursue long-term solutions.
- Build productive relationships with vendor contacts while representing the company professionally.

### Support Payment and Operational Resolution
- Investigate payment failures and coordinate resolution efforts.
- Assist with invoice and payment-related workflows.
- Escalate issues appropriately and ensure follow-through through resolution.
- Help identify root causes of recurring operational and payment issues.

### Drive Continuous Improvement
- Identify patterns and recurring issues across vendors, orders, and workflows.
- Suggest improvements that reduce manual work and improve operational efficiency.
- Collaborate with offshore team members to ensure accurate and timely work.
- Contribute to process documentation and operational best practices.

## Requirements
- Strong attention to detail and follow-through.
- Excellent written and verbal communication skills.
- Ability to stay organized while managing multiple priorities.
- Ability to solve problems independently and ask questions when needed.
- Strong sense of ownership and accountability.
- Positive attitude and willingness to learn.
- Experience with spreadsheets, email, and business software is helpful but not required.

## Compensation and Benefits
- $25–$27 per hour, with actual compensation commensurate with experience, qualifications, knowledge, and skills.
- Stock options.
- Employer-sponsored 401(k) with employer match.
- Medical, dental, vision, and wellness benefits.
- Flexible time off and remote work policies.
- Generous leave policies and support for new and current parents.

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