# Agent Engagement Manager

**Company:** [Furtherai](https://hotfix.jobs/companies/furtherai)
**Location:** San Francisco, CA, New York, NY
**Role:** Solutions Architecture
**Salary:** $180k – $250k/yr
**Experience:** 3+ years
**Skills:** Project Management, APIs, Integrations, Data Workflows, Saas Implementations, Change Management, Ai Products, Customer Implementations, Stakeholder Management, Technical Troubleshooting
**Posted:** 2026-02-15

> Leads end-to-end customer implementations for AI insurance platform, managing kickoffs, timelines, integrations, adoption, and feedback translation to product. Requires 3+ years in implementations, strong project management, and technical fluency; onsite in SF or NYC.

## Job Description

## What You'll Do

- Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
- Lead kickoff calls and workshops with customer stakeholders across business and technical teams
- Develop project plans, manage timelines, and keep implementations on track against customer milestones
- Partner with engineering to scope integrations and troubleshoot technical issues
- Drive adoption by building training programs, identifying champions, and helping customers change how they work
- Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
- Surface expansion opportunities and hand off to sales for upsell/cross-sell
- Translate customer feedback into product insights and advocate for customer needs with the product team
- Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

## Core Requirements

- Willing and able to work 5 days per week in-person in San Francisco or NYC
- Comfortable with ambiguity, long hours, and a fast-paced startup environment
- Demonstrated hunger and growth mindset
- 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
- Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
- Excellent presentation skills—can command a room with executives and build credibility quickly
- Comfortable handling objections and navigating customer resistance
- MBB consulting background (McKinsey, BCG, Bain)

## Ideal Qualifications

- Insurance industry experience
- Experience implementing SaaS or AI products for enterprise customers
- Technical fluency—comfortable discussing **APIs**, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
- Experience with change management and driving user adoption at scale
- Prior experience at a startup or high-growth company where you built processes from scratch

## Benefits

- Fully covered, best-in-class health, dental, and vision benefits
- Competitive Compensation & meaningful stock options
- Unlimited PTO
- Outstanding in-office culture in the heart of San Francisco
- Lunch and dinner onsite
- Team events, such as happy hours and off-sites
- Commuter benefits
- Company 401(k)

## Similar roles

- [Deployment Engineer](https://hotfix.jobs/jobs/f8b6b648-be4f-442b-a767-0f2c379b3bff) - Squint.Ai - San Francisco, CA - $180k – $220k/yr
- [Solutions Architect, Retail](https://hotfix.jobs/jobs/278e1d3f-5ecc-4545-856d-7897221470ce) - Databricks - Seattle, WA - $180k – $248k/yr
- [Solutions Architect, Retail](https://hotfix.jobs/jobs/d0c6c8fb-92ab-4341-bb2d-79775a29b145) - Databricks - Remote - $180k – $248k/yr
- [Solutions Architect, Retail](https://hotfix.jobs/jobs/a12bd7d7-b57a-445c-a987-7db21963272d) - Databricks - Remote - $180k – $248k/yr
- [Solutions Architect](https://hotfix.jobs/jobs/ef8f66ab-4639-4590-aebd-3ea00f8b6fe3) - Databricks - Arizona - $180k – $248k/yr

**Apply:** https://hotfix.jobs/jobs/7afc4c18-cec3-4b64-ac67-540d9f8700ec
**Canonical:** https://hotfix.jobs/jobs/7afc4c18-cec3-4b64-ac67-540d9f8700ec