# Implementation Advisor

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 2+ years
**Skills:** highlevel, freshdesk, software integration, software migration, Customer Success, Consulting, technical support, project planning, Change Management, Microsoft Office, webinars, standard operating procedures
**Posted:** 2026-08-05

> Advises Spanish-speaking customers on software-driven business growth and leads implementation, integration, migration, onboarding, and adoption initiatives. Requires at least two years of relevant customer success, implementation, consulting, or technical support experience plus strong communication, analytical, and platform integration skills.

## Job Description

## Responsibilities
- Listen to and understand customer requirements and pain points, translating them into implementation plans.
- Develop, coordinate, and execute implementation, upgrade, and conversion project plans, schedules, and resource activities.
- Design, create, and manage applications and software integration or migration deployments.
- Deliver implementation services within scope and manage changes to project scope and plans.
- Identify potential issues and collaborate with leadership to develop contingencies.
- Communicate customer needs across departments and personnel.
- Follow up with lagging or non-engaging accounts to support successful HighLevel implementation.
- Assist with educational webinars and workshops.
- Maintain current knowledge of product features and releases.
- Identify opportunities to streamline procedures, enhance revenue, and improve product efficiency.
- Update customer journey playbooks.
- Convert implementation plans into workable technical solutions.
- Monitor, anticipate, and exceed customer adoption and usage metrics, including renewals and net promoter scores.
- Analyze approved customer content and create transition or migration plans.
- Advise customers on best practices, risks, and changes affecting processes and timelines.
- Drive consulting milestones and agreed implementation schedules.
- Address critical or outstanding issues affecting implementation success.
- Lead consulting engagements throughout implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during implementation.
- Build rapport with new accounts and support long-term customer success.
- Improve onboarding delivery, maintain product knowledge, and cross-train with other customer success functions.

## Requirements
- Associate degree or equivalent work experience.
- Minimum of two years of customer success, software implementation, consulting, or technical support experience.
- Two to three years of experience using HighLevel or similar vertical solutions.
- Strong skills, tact, and diplomacy when handling sensitive customer issues, with exceptional follow-through and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of internal systems such as HighLevel and Freshdesk is preferred.
- Strong understanding of software solutions and professional services offerings.
- Two or more years of customer consulting experience preferred.
- Strong verbal, written, and presentation skills.
- IT technical skills and platform integration experience.
- Experience managing and training diverse groups according to company standards.
- Self-starter with ownership, assertive follow-through, and a commitment to customer satisfaction.
- Ability to work through ambiguity in a dynamic, collaborative environment.
- Strong analytical and organizational skills with attention to detail.
- Ability to produce high-quality documents, standard operating procedures, and customer journey playbooks.
- Strong computer literacy, including Microsoft Office Suite and internet applications.
- Spanish-speaking ability required.

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