# Senior Customer Success Manager - FSI

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $87k – $172k/yr
**Experience:** 7+ years
**Skills:** Mongodb Atlas, Customer Success, Account Strategy, Portfolio Management, Technical Account Management, Solutions Architecture, Professional Services, Revenue Realization, Customer Health, Forecasting, Ai Fluency, Cloud Computing
**Posted:** 2026-09-04

> Senior Customer Success Manager advising Enterprise financial services customers through complex MongoDB deployments, driving retention, revenue realization, advocacy, and business outcomes. Requires 7+ years in technical customer-facing roles and experience managing Enterprise customer health.

## Job Description

## Responsibilities

### Customer Advisory
- Advise Enterprise customers on advanced operational strategies and best practices for technically complex MongoDB deployments.
- Identify and mitigate account risks, deliver cross-disciplinary solutions, accelerate time-to-value, and guide customers toward business outcomes.
- Conduct comprehensive business reviews, assess technical health and risk, and translate insights into business-critical outcomes.
- Partner with senior technical and business leaders to align objectives and execute mutual success plans.

### Account and Portfolio Management
- Develop account strategies that improve customer maturity, lifetime value, retention, revenue realization, advocacy, and long-term success.
- Manage a diverse portfolio of Enterprise customers across multiple stages of the customer journey.
- Track business outcomes, forecast progress for senior leadership, and identify opportunities to expand customer impact with presales teams.
- Maintain accurate customer insights and territory data in internal systems.
- Use AI fluency to improve customer engagement processes and delivery efficiency.

### Internal Collaboration and Advocacy
- Represent customer needs internally and use technical insights to influence product direction.
- Coordinate with Sales, Product, Services, Support, and executive sponsors to drive customer health and value realization.
- Contribute to regional and global best practices.
- Participate in interviewing and onboarding new hires and coach peers.

## Requirements
- 7–10+ years of experience in a technical, customer-facing role such as Technical Customer Success, Solutions Architecture or Engineering, Professional Services or Implementation, or Technical Account Management.
- Experience with a deeply technical, ideally consumption-based product.
- 4+ years accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written communication skills, with the ability to influence technical and business outcomes across audiences from developers to C-suite.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

## Compensation
- Base salary: $87,000–$172,000 USD.
- Additional compensation and benefits may include equity, employee stock purchase program, paid time off, parental leave, fertility and adoption assistance, 401(k), mental health counseling, and health benefits.

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