# Healthcare Advocate (Medical Coding)

**Company:** [Granted](https://hotfix.jobs/companies/granted)
**Location:** Remote
**Role:** Customer Support
**Salary:** From $50k/yr
**Experience:** 2+ years
**Skills:** Cpt, Icd-10, Medical Coding, Eob Review, HIPAA, Medical Billing, Claim Denials, Prior Authorization, Revenue Codes, Modifier Codes
**Posted:** 2026-05-14

> Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.

## Job Description

## Responsibilities
- Own high-impact medical billing and insurance cases end-to-end, from AI handoff to resolution.
- Review EOBs for coding accuracy: verify CPT, ICD-10, revenue, and modifier codes match the care received, provider type, and setting of care.
- Identify coding conflicts like unbundling, upcoding, mutually exclusive codes, or CPT/ICD-10 mismatches; escalate or dispute them.
- Contact providers and insurers via phone, email, and fax to verify coverage, correct claims, and unblock next steps.
- Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility.
- Advocate for users with persistence, clear escalation, and strong documentation.
- Communicate clearly with users, setting expectations and explaining options in plain language.
- Maintain high-quality case notes and drive improvements to playbooks and processes.
- Partner with Product and Engineering to turn case patterns into product improvements.

## Requirements
**Must-haves:**
- 2+ years experience in patient/healthcare advocacy, medical billing, or health insurance.
- 2+ years hands-on medical billing or coding experience with knowledge of CPT, ICD-10.
- Flexible schedule for 40 hours between 7am-8pm EST, 7 days/week (e.g., Sun-Thu 9am-6pm or Tue-Sat 10am-7pm).
- Comfortable with phone-heavy follow-up and escalation.
- Strong communication with empathy and clarity.
- Thrive in ambiguity with bias for action.
- Solid understanding of HIPAA and PHI handling.

**Nice-to-haves:**
- Early-stage healthtech startup experience.
- CPC, CPC-H, CBCS, or equivalent certification.
- Track record catching billing errors or overturning denials.
- In-depth coding-coverage knowledge, Medicare/Medicaid experience.

## Compensation
- Annual base salary starts at $50,000, varies by experience, expertise, and location.

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