# Senior Benefits Associate

**Company:** [Zocdoc](https://hotfix.jobs/companies/zocdoc)
**Location:** New York, NY
**Role:** People Ops
**Salary:** $115k – $156k/yr
**Experience:** 4+ years
**Skills:** Benefits Administration, leave of absence, fmla, ada, cobra, HIPAA, erisa, aca, 401(k), open enrollment, Generative AI, HRIS, compliance auditing
**Posted:** 2026-07-31

> Administer Zocdoc's health, retirement, and leave benefits programs while serving as the primary employee point of contact for enrollments, life events, and inquiries. Requires 4-6 years of benefits experience, strong regulatory knowledge (FMLA, COBRA, HIPAA, ERISA, ACA), and the ability to leverage AI tools for process automation.

## Job Description

## Your day to day is…

- Administering Zocdoc's employee benefit programs — medical, dental, vision, life, disability, wellness, FSAs, HSAs, COBRA, retirement, commuter, and voluntary benefits
- Serving as the primary point of contact for employees navigating benefits questions, qualifying life events, new hire enrollments, terminations, and dependent verification — delivering a high-touch experience at every step
- Administering leave of absence programs in partnership with Zocdoc's leave administrator, including FMLA, ADA, state leave programs, paid family leave, workers' compensation, and short-term disability
- Performing regular audits of benefit eligibility, payroll deductions, vendor files, invoices, and system integrations to maintain data integrity and financial accuracy
- Reconciling monthly benefit invoices and partnering with Payroll and Finance to resolve discrepancies quickly and accurately
- Supporting annual Open Enrollment from system configuration testing through employee education sessions and post-enrollment auditing
- Maintaining compliance with ERISA, ACA, COBRA, HIPAA, Section 125, Medicare reporting, and applicable federal, state, and local regulations — and supporting Form 5500 filings, nondiscrimination testing, and other annual activities
- Developing and maintaining employee-facing documentation, benefit guides, and knowledge articles that make our programs easy to understand and navigate
- Identifying opportunities to automate processes, leverage AI tools, improve reporting, and continuously elevate the overall employee experience

## You'll be successful in this role if you have…

- Meaningful (4–6 years) of progressive benefits administration experience, ideally gained in a high-growth, fast-paced environment
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Experience administering Leave of Absence programs, including FMLA, ADA, state leave programs, and disability benefits
- A strong working knowledge of federal and state benefits regulations — COBRA, HIPAA, FMLA, ERISA, ACA — and the confidence to interpret and apply them accurately
- A compassionate but consultative approach with employees and vendors, with the communication skills to make complex benefits topics feel accessible
- Superb attention to detail and organizational skills — you believe accurate data is the foundation of a trustworthy benefits program
- A bachelor's degree or equivalent relevant experience
- Advanced benefits and/or HR certifications (CEBS, SHRM-CP, PHR) are a plus

## Benefits

- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging

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