# Founding Account Manager

**Company:** [Confido Legal](https://hotfix.jobs/companies/confido-legal)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $214k – $243k/yr
**Experience:** 4+ years
**Skills:** B2B SaaS, Account Management, sales, Upselling, Cross-Selling, Account Planning, Pipeline Management, usage analytics, Customer Relationship Management, commercial negotiation
**Posted:** 2026-08-05

> Own expansion revenue across Confido’s existing B2B SaaS customer base by developing account plans, building executive relationships, and leading upsell and cross-sell deals. The founding role requires 4+ years of commercial experience, strong relationship-building and communication skills, and comfort creating processes from scratch.

## Job Description

## Responsibilities

### Upsell & Cross-Sell
- Own expansion revenue across an assigned book of business, including upsell, cross-sell, and seat growth.
- Identify expansion signals such as usage patterns, new use cases, organizational changes, and strategic initiatives.
- Build and execute account plans for top targets, mapping stakeholders, timing opportunities, and multi-year value.
- Run the full commercial cycle for expansion deals, including discovery, proposals, negotiation, and closing.

### Account Relationships
- Build and maintain relationships across accounts, from day-to-day users to economic buyers and executive sponsors.
- Conduct regular business reviews connecting Confido’s value to customer commercial outcomes.
- Develop trusted-advisor relationships with key contacts.

### Commercial Playbook Building
- Define and document the upsell and cross-sell motion, including outreach triggers, deal structures, and messaging.
- Work with Customer Success to establish handoff points and shared signals for expansion opportunities.
- Partner with Product and Marketing to understand the roadmap and translate capabilities into expansion narratives.

## Requirements

- 4+ years in Account Management, Sales, or another quota-carrying commercial role at a B2B SaaS company, with a record of hitting expansion targets.
- Demonstrable experience owning upsell and cross-sell motions.
- Strong relationship-building skills across multiple organizational levels, from operators to the C-suite.
- Comfort with ambiguity and building processes from scratch.
- Data-driven approach using pipeline data, usage analytics, and account health signals to prioritize work.
- Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
- Willingness to work onsite at the New York City headquarters five days per week.

## Nice to Have

- Familiarity with CPG, retail, or supply chain.

## Compensation & Benefits

- Competitive base salary with uncapped commission potential on expansion revenue.
- Meaningful equity.
- Fully paid employee health coverage through Aetna.
- Dental and vision coverage through Guardian.
- Carrot Fertility Pro fertility and family-forming support.
- 12 weeks of paid parental leave.
- Unlimited PTO and regular four-day holiday weekends.
- 401(k) through Vestwell.
- Paid relocation support to NYC.
- Fully equipped workspace and a $200 setup stipend.
- Catered lunches, team dinners, and unlimited coffee and snacks.

## Similar roles

- [Manager, Corporate Sales](https://hotfix.jobs/jobs/9aaeda15-497f-45eb-ada4-f09796cbfd6c) - Webflow - Remote - $213k – $300k/yr
- [Account Manager - Enterprise, Growth & Retention (Core)](https://hotfix.jobs/jobs/a11f6444-c7cf-4356-a5ee-0ab601edfc5e) - Rippling - New York, NY - $210k – $220k/yr
- [Account Executive, Emerging Enterprise Expansion](https://hotfix.jobs/jobs/3db9f334-19f1-4cea-812e-816abbc9e830) - Scribe - Remote - $220k – $220k/yr
- [Founding Enterprise Account Manager](https://hotfix.jobs/jobs/834b5c24-bd61-47a7-b3ad-b2a688b2e0a5) - Recall - San Francisco, CA - $220k – $235k/yr
- [Enterprise Client Sales Executive](https://hotfix.jobs/jobs/a3ea0a71-41b1-4230-9b1e-9fe4529c87a3) - Brex - New York, NY - $207k – $258k/yr

**Apply:** https://hotfix.jobs/jobs/7a3e908c-e05b-4b11-91b6-dbc59a7a657e
**Canonical:** https://hotfix.jobs/jobs/7a3e908c-e05b-4b11-91b6-dbc59a7a657e