# Business Operations Associate

**Company:** [LeafLink](https://hotfix.jobs/companies/leaflink)
**Location:** Remote
**Role:** Business Operations
**Salary:** $65k – $85k/yr
**Experience:** 4+ years
**Skills:** Excel, Salesforce, claude.ai, Data Analysis, Market Analysis, Business Intelligence, sop development, reporting, CRM, data hygiene, Process Improvement, Cross-Functional Collaboration
**Posted:** 2026-08-07

> This role improves business processes, analyzes operational and market data, and coordinates cross-functional initiatives across a fast-paced startup. It requires 4–5 years of experience, strong Excel and Salesforce skills, and excellent communication and organizational abilities.

## Job Description

## Responsibilities
- Perform ad hoc market analyses and fill operational gaps.
- Develop and maintain SOPs and operational metrics for workflows, market launches, revenue-generating initiatives, and other activities.
- Lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed.
- Communicate plans and outcomes to internal stakeholders through written communications and presentations.
- Identify trends, patterns, and opportunities to improve business performance and decision-making.
- Prepare biweekly operational-performance reports for key business lines, including marketplace and banking.
- Analyze data and translate findings into actionable recommendations.
- Improve operational processes and systems, including CRM and data hygiene and reporting infrastructure.

## Requirements
- 4–5 years of experience working at startups, preferably in fintech or B2B platforms.
- High proficiency in Excel, Salesforce, and Claude.ai, with the ability to analyze data and generate insights.
- Comfortable working in ambiguity and creating structure amid chaos.
- Extremely organized and detail-oriented, with strong written and verbal communication skills.
- Bias toward action and strong problem-solving skills.
- Ability to coordinate and collaborate across multiple teams and stakeholders.
- Comfortable working in a fast-paced, evolving startup environment.

## Nice to Have
- Experience or exposure to marketplace and banking offerings.
- Knowledge of or interest in the cannabis industry and related policy.

## Compensation and Benefits
- Base salary: **$65,000–$85,000 USD**.
- Flexible paid time off.
- Stock option plan.
- Five days of volunteer time off.
- Competitive compensation and 401(k).
- Medical, dental, and vision coverage.
- Commuter benefits through a flexible spending account.

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