# Account Management Associate

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** London, United Kingdom
**Role:** Account Management
**Experience:** 1+ years
**Skills:** SaaS, Customer Success, Account Management, Product Configuration, Troubleshooting, Product Integrations, Platform Settings, Travel And Expense Policies, Payment Integrations, Customer Retention, KPI Tracking, Process Documentation, Data Analysis
**Posted:** 2026-08-07

> Supports Account Managers and Travel and Expense customers by resolving product configuration and integration issues, driving adoption and retention, and coordinating cross-functional solutions. Requires a bachelor’s degree, at least one year of SaaS customer-facing experience, and English plus German or French fluency.

## Job Description

## Responsibilities

- Partner with assigned Account Managers to support customers and provide timely, accurate communications.
- Develop deep knowledge of Navan’s travel and expense products to enable program administrators.
- Respond to inquiries about product integrations, platform settings, travel and expense policy configuration, payment and integration issues, product bugs, and feature requests.
- Drive customer satisfaction, adoption, and retention while reducing churn risk through knowledgeable, outcome-focused guidance.
- Handle customer escalations and collaborate across teams to resolve issues.
- Represent customer feedback internally to maximize customer value and retention.
- Run playbooks and program initiatives to drive adoption and satisfaction, tracking results against defined KPIs.
- Document processes to help the team operate efficiently and at scale.

## Requirements

- Bachelor’s degree.
- At least 1 year of experience in customer success, account management, sales, or a related customer-facing role within a rapidly growing SaaS company.
- Fluency in English and professional fluency in either German or French.
- Passion for customer experience and technology, with the ability to understand products deeply.
- Excellent written and verbal communication skills, including the ability to explain complex concepts and technologies to diverse audiences.
- Strong organization, prioritization, attention to detail, problem-solving, and ability to work in a fast-paced environment.
- Data-driven approach to improving efficiency.
- High emotional intelligence, drive, coachability, and enthusiasm for customer success and revenue growth.

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