# Order Management & Billing, Ads

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $158k – $175k/yr
**Experience:** 7+ years
**Skills:** Salesforce, CPQ, Oracle Fusion, NetSuite, Stripe, Metronome, SOX Compliance, Revenue Operations, Billing Operations, Ads Monetization, Usage-Based Billing, Automation, AI Workflows
**Posted:** 2026-07-08

> Own operational readiness, billing processes, and scaling for OpenAI's Ads monetization business across the full Order-to-Cash lifecycle. Requires 7+ years in billing/revenue ops, deep ads monetization knowledge, and experience with billing systems, automation, SOX, and cross-functional partnerships with Product and Engineering.

## Job Description

## Responsibilities
- Own operational readiness for new Ads monetization launches, including testing, billing validation, reconciliation, go-live execution, and post-launch hypercare.
- Design and scale operational processes supporting Ads billing, campaign monetization, credits, coupons, pricing changes, adjustments, and invoice generation.
- Partner closely with Ads Product, Engineering, Revenue Systems, GTM, Deal Desk, Finance, and Legal to operationalize new monetization capabilities while ensuring downstream billing and revenue processes remain accurate.
- Build scalable operational workflows supporting high-volume Ads transactions while maintaining strong financial controls and operational excellence.
- Scale execution through BPO and global operations teams by developing SOPs, playbooks, training programs, quality frameworks, and governance models.
- Drive automation and AI-enabled workflows that reduce manual work, improve operational efficiency, detect billing anomalies, and proactively identify revenue-impacting issues.
- Establish operational controls, approval frameworks, audit trails, and segregation of duties supporting SOX compliance and financial reporting requirements.
- Ensure billing completeness and financial accuracy during month-end close through reconciliations across campaign delivery, pricing, usage, invoicing, credits, and revenue systems.
- Partner with Analytics and Engineering to build KPIs and operational dashboards measuring billing accuracy, invoice quality, automation rates, operational throughput, customer escalations, and launch readiness.
- Identify process improvement opportunities across the Ads Order-to-Cash lifecycle and help define the long-term operating model supporting global scale.
- Develop operational documentation, runbooks, enablement materials, and governance processes that enable consistent execution as the Ads business continues to grow.

## Requirements
- 7+ years of experience in Ads Operations, Monetization Operations, Billing Operations, Revenue Operations, or Order-to-Cash within a high-growth technology company.
- Experience supporting digital advertising platforms, marketplace businesses, usage-based billing, or other high-volume transaction environments.
- Strong understanding of Ads monetization models including CPM, CPC, CPA, credits, promotional programs, discounts, and usage-based pricing.
- Hands-on experience with enterprise business systems such as Salesforce, CPQ, Oracle Fusion, NetSuite, Stripe, Metronome, or similar billing and ERP platforms.
- Experience partnering closely with Product and Engineering teams to operationalize new monetization capabilities and system launches.
- Deep understanding of operational controls, reconciliations, month-end close, audit readiness, and SOX compliance.
- Demonstrated success leading automation initiatives and leveraging AI to improve operational efficiency and reduce manual work.
- Strong analytical and problem-solving skills with the ability to investigate complex billing and monetization issues across multiple systems.
- Exceptional communication and stakeholder management skills with experience driving alignment across Product, Engineering, Finance, Revenue, and GTM organizations.
- Experience building scalable global operating models leveraging BPO, offshore teams, and standardized operational processes.
- Ability to thrive in a fast-moving environment with evolving products, changing priorities, and significant ambiguity.

## Nice-to-Haves
- Experience with AI-enabled workflows.

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