# Implementation Manager, Enterprise (Managed)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 3+ years
**Skills:** SaaS, Hcm, Hr, Payroll, Project Management, Customer Success, Implementation, Rippling, Benefits Administration, It Platform
**Posted:** 2026-02-05

> Leads implementation and adoption of Rippling's HR, payroll, benefits, and IT products for enterprise customers. Requires 3+ years in SaaS implementation/customer experience and 2+ years in HCM, with strong project management and cross-team collaboration skills.

## Job Description

## What you will do

- Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across **HR**, **Payroll**, **Benefits Administration**, **IT platform**, and various other products tailored to the customer's specific business objectives
- Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
- Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform's capabilities
- Partner with **Sales**, **Account Management**, **Technical Account Management**, and **Support** to ensure seamless hand-offs and long-term customer success
- Collaborate closely with **Product** and **Engineering** to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
- Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

## What you will need

- **3+ years** of hands-on experience in Implementation and/or Customer Experience at a rapidly growing **SaaS** company
- **2+ years** experience in a customer-facing position within the **HCM** (HR, Payroll, Benefits, Time and Attendance, etc)
- Proven **project management** experience, deploying multiple projects simultaneously in a fast-paced environment
- Stellar **communication**, **presentation**, and **relationship-building** skills along with a deep commitment to driving an exceptional customer experience
- Ability to effectively collaborate with partners across **Sales**, **CX**, **Product**, and **Engineering** teams

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