# RCM Support Associate

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $60k – $70k/yr
**Experience:** 2+ years
**Skills:** HIPAA, Microsoft Office, Google Workspace, Notion, Help Scout, HubSpot, Payer Portals, Revenue Cycle Management, Project Tracking, Sop Maintenance
**Posted:** 2026-06-29

> Support healthcare revenue cycle operations by managing payer portal access, coordinating client onboarding, maintaining documentation and SOPs, tracking projects, triaging customer support requests, and ensuring HIPAA compliance. Requires 2+ years in healthcare admin, RCM, or operations with strong organizational skills.

## Job Description

## Key Responsibilities

**Payer Portal Access Management**
- Coordinate payer portal account setup and enrollment for new client implementations.
- Register, activate, maintain, and troubleshoot user access across commercial, government, and regional payer portals.
- Manage user additions, removals, access changes, password resets, and multi-factor authentication requirements.
- Serve as the primary point of contact for portal access requests and issues.
- Maintain accurate records of portal access, ownership, and enrollment status.
- Coordinate with payer support teams to resolve access-related issues.

**Documentation & Administrative Operations**
- Maintain company documentation, SOPs, onboarding materials, and operational resources.
- Ensure documentation remains accurate, organized, and up to date.
- Coordinate patient statement processing activities and maintain related tracking records.
- Manage incoming and outgoing mail, including receipt, routing, tracking, and administrative correspondence.
- Maintain tracking and documentation for customer, patient, and operational communications.
- Identify documentation gaps and coordinate updates with department leaders.

**Project & Workflow Coordination**
- Track projects, milestones, action items, and implementation activities across departments.
- Follow up with internal teams, clients, and stakeholders to ensure commitments are completed on time.
- Escalate overdue tasks, risks, or blockers to appropriate leaders.
- Support special projects and process improvement initiatives.

**Client Support & Onboarding Coordination**
- Coordinate onboarding activities and track completion of client requirements.
- Collect and validate documentation required for portal enrollment, onboarding, and operational workflows.
- Follow up with clients regarding outstanding forms, documentation, and action items.
- Support scheduling and coordination of onboarding meetings and implementation activities.

**Customer Support Administration**
- Triage and route incoming customer support requests to the appropriate teams.
- Track escalations through resolution and ensure timely follow-up occurs.
- Maintain visibility into unresolved customer issues and communicate status updates.
- Support customer retention, offboarding, and administrative follow-up activities.

**Compliance & Process Improvement**
- Ensure compliance with company security policies, HIPAA requirements, and payer-specific protocols.
- Maintain accurate documentation of portal access, customer communications, and operational activities.
- Assist in developing and improving workflows, SOPs, and administrative processes.
- Identify opportunities to increase efficiency, improve visibility, and reduce turnaround times.

## Qualifications

**Required**
- High school diploma or equivalent.
- 2+ years of experience in healthcare administration, customer support, operations, project coordination, revenue cycle management, or related administrative roles.
- Strong organizational, time-management, and follow-through skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities and deadlines simultaneously.
- Proficiency with Microsoft Office, Google Workspace, and web-based business applications.

**Preferred**
- Experience working with healthcare payer portals and access management.
- Knowledge of healthcare insurance, revenue cycle management, and provider operations.
- Experience supporting healthcare, RCM, healthcare technology, or professional services organizations.
- Familiarity with Notion, Help Scout, HubSpot, project management platforms, or similar systems.
- Experience maintaining SOPs, documentation, and operational workflows.

All associates must comply with HIPAA regulations regarding the protection of patient health information.

## Similar roles

- [Associate, Conversions](https://hotfix.jobs/jobs/95e64834-3834-42bc-9b1d-3783a1021ec4) - Vestwell - King of Prussia, PA - $60k – $75k/yr
- [Associate, Sales Strategy](https://hotfix.jobs/jobs/86e4ae8b-1287-4fe8-8367-13b39bd057e8) - Vestwell - New York, NY - $70k – $80k/yr
- [Billing Operations Analyst](https://hotfix.jobs/jobs/6522cf8d-71e9-40ec-b344-24530ed319df) - Datadog - Denver, CO - $71k – $103k/yr
- [Analyst, Sales Operations](https://hotfix.jobs/jobs/aff26b17-f661-408e-81e1-d7982528d85a) - SpotOn - Chicago, IL - $73k – $91k/yr
- [GTM Systems Analyst](https://hotfix.jobs/jobs/fa72f1d7-4e61-4d7d-a86e-31e98f867fe6) - Ashby - Remote - $75k – $162k/yr

**Apply:** https://hotfix.jobs/jobs/79804d61-da07-4f27-b91f-9e6cc4dedc3c
**Canonical:** https://hotfix.jobs/jobs/79804d61-da07-4f27-b91f-9e6cc4dedc3c