# Technical Solutions Specialist- FTC

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Dublin, Ireland
**Role:** Support Engineering
**Experience:** 4+ years
**Skills:** Excel, SQL, Terminal, BigQuery, Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium, Conversion Tracking, Ad Operations
**Posted:** 2026-08-13

> Provides technical support for advertisers and sales teams, troubleshooting ad setup, tracking, and performance issues while partnering with Engineering, Product, and Operations. Requires 4+ years of client-facing technical experience, advertising technology knowledge, strong analytics skills, and excellent communication.

## Job Description

## Responsibilities

- Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders through internal systems.
- Troubleshoot complex ad setup, tracking, and performance issues across X Ads products.
- Partner with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives.
- Identify recurring issues and propose solutions, tooling, improved processes, and automation opportunities.
- Create documentation, FAQs, and support content.
- Monitor support metrics, campaign performance data, and trends to improve quality, efficiency, and advertiser experience.
- Manage multiple initiatives and projects, delivering measurable results against tight deadlines.
- Communicate technical campaign insights and performance data to Sales partners in a clear, business-friendly manner.

## Requirements

- Bachelor's degree (BS/BA) or equivalent experience.
- 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role.
- Strong analytical skills and proficiency in Excel, SQL, Terminal, and BigQuery or similar tools.
- Experience with online advertising tracking tools, including Google Tag Manager, Google Campaign Manager, Adobe Analytics, or Tealium.
- Experience with website pixels and conversion tracking.
- Previous experience in advertising technology or the social media ecosystem.
- Experience working directly with Engineering, Sales, and Product teams on digital advertising products.
- Ability to manage multiple high-priority projects and stakeholders simultaneously.
- Excellent written and verbal communication skills, including translating complex technical concepts for technical and non-technical audiences.
- Ability to work five days per week from the Dublin office.

## Preferred Skills and Experience

- Strong technical and analytical problem-solving skills.
- Customer-focused approach and ability to thrive in a fast-paced, ambiguous environment.
- Genuine interest in helping the business succeed.

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