# Solutions Engineer

**Company:** [Pindrop](https://hotfix.jobs/companies/pindrop)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $140k – $160k/yr
**Experience:** 7+ years
**Skills:** Salesforce.Com, APIs, Contact Center Technology, Voice Network Design, Authentication, Wfm, Call Recording, Fraud Management, Enterprise Speech Processing, Rfp/Rfi/Rfq Response
**Posted:** 2026-06-04

> Own named accounts and drive new ARR through technical pre-sales support, product demos, and consultative selling for enterprise contact center and fraud solutions. Requires 7+ years sales engineering experience closing $1M+ deals and deep expertise in contact center technologies.

## Job Description

## What you’ll do
- Own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
- Provide technical pre-sale support to sales teams to achieve assigned sales goals.
- Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
- Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments.
- Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
- Gain trust and influence customer buying process with technical knowledge and consultative selling skills.
- Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
- Conduct product demonstration to customers and lead successful proof of value (POVs).
- Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
- Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
- Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
- Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
- Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans.
- Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

## Who you are
- Build trust with internal and external stakeholders and demonstrate sound judgment in knowing when to lean in directly versus provide support from a distance.
- Highly persistent and solutions-oriented, challenging the status quo and approaching obstacles with curiosity and determination rather than accepting “no” as a final answer.
- Passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
- Possess strong business and technical acumen and can clearly articulate solution value propositions to a variety of audiences.
- Strategic by nature, yet willing to roll up your sleeves and dive into the details when needed.
- Resilient in the face of challenges, change, and ambiguity, maintaining focus and composure.
- Maintain an optimistic, positive outlook and consistently look for ways to turn problems into solutions.
- Resourceful, energized by uncovering and implementing innovative approaches, and focused on delivering measurable results.
- Take ownership, follow through on your commitments, and consistently under-promise and over-deliver.
- Nimble and adaptable as priorities evolve, while still maintaining a clear view of the broader objectives.

## Your skill-set
- 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
- Demonstrated success in consultative selling for very large, complex enterprise engagements.
- Exceptional presentation and communication skills with strong executive presence and confidence.
- Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
- Solid understanding of APIs and their role in modern enterprise architectures.
- Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
- Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity.
- Highly effective working in remote, distributed teams, fostering collaboration and alignment.
- A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines.
- Fearless yet thoughtful, clear and transparent in communication, curious and inquisitive, open-minded, and persistently focused on outcomes.

## What we offer
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.
- Remote-first environment.
- Regular team on-sites, company-wide events, and intentional gatherings.
- Unlimited Paid Time Off (PTO).
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan.

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