# Delivery Manager

**Company:** [TetraScience](https://hotfix.jobs/companies/tetrascience)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Jira, Smartsheet, Microsoft Project, Agile, Waterfall, SSO, It Security, Change Management, Instrument Connectivity, Data Pipelines, Bronze-Silver-Gold Architecture, Scientific Data, Enterprise Saas
**Posted:** 2026-07-06

> Owns end-to-end delivery of scientific data and platform implementations for enterprise biopharma customers, coordinating technical, scientific, procurement, and IT stakeholders. The role requires at least five years of consulting, enterprise SaaS delivery, or life sciences IT program management experience.

## Job Description

## Responsibilities

### Delivery Execution
- Own end-to-end program delivery for a portfolio of enterprise customers, including instrument connectivity, Tetra OS data pipeline configuration across bronze, silver, and gold layers, and scientific use-case enablement and adoption.
- Navigate enterprise pharma delivery environments, including SSO provisioning, IT security reviews, validation hurdles, procurement workflows, and change-control processes.
- Proactively resolve timeline drag, scope creep, risks, and blockers to keep go-live ahead of schedule.
- Lead project kickoffs, milestone tracking, resource planning, scope management, and project closure across concurrent workstreams.
- Manage and document change requests, ensuring scope changes are assessed, approved, and communicated with minimal disruption.
- Maintain delivery governance covering roles, responsibilities, decision rights, and escalation paths.
- Coordinate internal teams, external vendors, customer stakeholders, and management to achieve scientific outcomes.

### Customer Account Management
- Serve as the primary operational contact for customer delivery stakeholders across Lab IT, informatics, project management, and scientific teams.
- Build trust across scientific, IT, and procurement stakeholders.
- Run customer update meetings, steering committees, and executive delivery reviews.
- Manage risks and customer expectations, surface issues early, and drive them to resolution.
- Lead the handoff from implementation to steady state with clear documentation and success criteria.
- Identify and progress account expansion opportunities.

### Internal Collaboration
- Coordinate cross-functional TetraScience resources, including scientific data engineers, technical architects, and product teams.
- Escalate technical issues to the Technical Delivery Director with clear context and business-impact framing.
- Contribute to improvements in delivery methodology, templates, and tooling.

## Requirements
- Undergraduate degree in life science, chemistry, or engineering preferred.
- **5+ years** in management consulting, enterprise SaaS delivery, or life sciences IT program management, with direct experience inside or serving large biopharma organizations.
- Experience navigating complex enterprise environments and influencing without direct authority.
- Strong scientific or laboratory domain literacy, including movement of instrument data from raw acquisition through processed and analysis-ready layers.
- Political fluency in large pharma and the ability to build trust across scientific, IT, and procurement stakeholders.
- Excellent communication skills, from data-engineering working sessions to executive steering committees.
- Proficiency with project management tools such as Jira, Smartsheet, or Microsoft Project.
- Familiarity with agile and waterfall methodologies.
- Ability to travel routinely to customer sites, with a baseline expectation of once weekly based on account needs.

## Nice to Have
- Experience at a top-tier consulting firm.
- PMP, CSM, or equivalent certification.

## Compensation and Benefits
- Competitive salary and equity.
- Team-oriented culture focused on continuous improvement.
- Generous paid time off.
- Flexible working arrangements, including remote work when not at customer sites.

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