# Senior Customer Engineer, Territory

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** New York, NY
**Role:** Sales Engineering
**Salary:** $202k – $278k/yr
**Experience:** 5+ years
**Skills:** web security, Networking, DNS, ddos mitigation, Cloud Infrastructure, enterprise architecture, serverless, edge computing, api-driven workflows, Sales Engineering, proof of concepts, AI Agents
**Posted:** 2026-07-27

> Senior Customer Engineer serving as a quota-carrying technical advisor for Cloudflare customers across the full lifecycle. Leads technical discovery, PoCs, onboarding, adoption, QBRs, and expansion while leveraging AI to automate routine tasks. Requires broad expertise in security, networking, cloud, and developer platforms plus commercial sales experience.

## Job Description

## Responsibilities
- Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
- Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
- AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming time for strategic customer advisory.

## Minimum Qualifications
- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows).
- Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

## Compensation
This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.

For New York based hires: Estimated annual salary of $202,000 - $278,000. This range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

## Equity
This role is eligible to participate in Cloudflare’s equity plan.

## Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family.

**Health & Welfare Benefits**
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance

**Financial Benefits**
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan

**Time Off**
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave

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