# Technical Account Manager

**Company:** [AlertMedia](https://hotfix.jobs/companies/alertmedia)
**Location:** Remote
**Role:** Sales Engineering
**Experience:** 3+ years
**Skills:** APIs, Integrations, SSO, SCIM, Sftp, AI Tools, Debugging, Log Analysis
**Posted:** 2026-07-07

> Technical Account Manager supporting Customer Success with technical integrations, troubleshooting, escalations, and AI-driven workflow optimization for enterprise accounts. Requires 3-5 years customer-facing technical experience, API/security knowledge, and strong communication skills.

## Job Description

## Responsibilities
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
- Identify opportunities for upselling or expansion based on customer needs and usage patterns.
- Monitor and report on account health, usage metrics, and support trends.
- Serve as liaison between Customer Success, Development, and Product.
- Consult on technical integrations, import configuration, troubleshooting, and ongoing support.
- Drive internal process improvements, documentation upkeep, and product feedback and enablement.

## Requirements
- 3-5 years in a customer-facing technical role.
- Experience managing enterprise or mid-market accounts.
- Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP).
- Ability to read logs, debug issues, and translate technical problems into business impact.
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
- Strong organizational skills and ability to manage multiple pipelines and priorities.
- Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
- Ability and desire to work in a fast-paced, technically challenging environment.

## Benefits
- Competitive base salary + company-wide bonus program.
- Generous and flexible time off and parental leave policies.
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees.
- 401K with generous company match.
- Amazing rewards and incentives.
- Commitment to community service with opportunities to give back.
- Ongoing career development opportunities.

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