# Senior Customer Success Architect

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** GitLab, CI/CD, DevSecOps, Cloud Platforms, Multi-Cloud, Hybrid Architecture, Git Workflows, Branching Strategies, Gitlab Runner, Secrets Management, Security Scanning, Root Cause Analysis, Customer Success Plans, Platform Architecture, Application Modernization
**Posted:** 2026-08-10

> Serves as a senior post-sales strategic and technical advisor to complex Enterprise and Government customers in Singapore, driving GitLab adoption, platform maturity, retention, and expansion. Requires experience with executive engagements, enterprise architecture, CI/CD, cloud platforms, and DevSecOps transformation.

## Job Description

## Responsibilities
- Own a portfolio of Enterprise and Government customers across Singapore, driving adoption, retention, expansion, and customer satisfaction.
- Serve as the senior post-sales strategic, business, and technical advisor for complex, high-value accounts.
- Shape multi-year platform and DevSecOps strategies with customer executives and coordinate responses across Support, Product Management, Sales, and Professional Services.
- Translate ambiguous business outcomes into rigorous Customer Success Plans with measurable goals, benefits, adoption milestones, and remediation actions.
- Prepare executive-ready reporting demonstrating impact on adoption, retention, and expansion.
- Provide technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity, platform consolidation, cloud strategy, and deployment models.
- Lead critical, cross-functional account escalations, including root-cause analysis, internal accountability, remediation timelines, executive communication, and risk management.
- Design and deliver technical enablement programs that address systemic maturity gaps across customer portfolios.
- Advise stakeholders on multi-region deployment, secrets management, network and security topology, Runner configuration, and auto-scaling for regulated environments.
- Guide customers on GitLab best practices, including Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption, and security scanning configuration.
- Provide hands-on technical enablement and onboarding on GitLab features, releases, and use cases.
- Advise customers on the total cost of ownership, compliance, and business value of DevSecOps consolidation.

## Requirements
- Experience leading high-stakes pre-sales or post-sales customer engagements in large, complex accounts.
- Ability to advise VP- and C-level stakeholders on business transformation, application modernization, platform strategy, architecture, and organizational DevSecOps transformation.
- Deep expertise in CI/CD, cloud platforms, multi-cloud, hybrid architecture, and enterprise DevSecOps practices.
- Experience with customer adoption, retention, renewal, expansion, and executive stakeholder management.
- Ability to operate effectively in ambiguous, technically complex, and politically sensitive situations.
- Experience coordinating cross-functional teams and resolving complex customer escalations.
- Strong communication, presentation, technical advisory, and program leadership skills.

## Nice to Have
- Experience with regulated enterprise or Government customers.
- Experience with GitLab platform configuration and best practices.
- Experience with GitLab Dedicated, self-managed GitLab, GitLab Runner, secrets management, and security scanning.

## Compensation and Benefits
- Compensation and benefits information was not provided in the supplied description.

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