# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Jeffersonville, IN
**Role:** Customer Success
**Salary:** $44k – $52k/yr
**Experience:** 2+ years
**Skills:** operations management, customer service, worker onboarding, scheduling, Performance Management, Incident Management, ppe management, account growth, written communication, verbal communication
**Posted:** 2026-08-13

> Provides on-site operational oversight for workers and client leadership in a warehouse or manufacturing environment. The role manages onboarding, scheduling, worker support, issue resolution, staffing coverage, and account growth while requiring strong communication and 1–2+ years of relevant experience.

## Job Description

## Responsibilities
- Build relationships with site supervisors and workers, providing timely updates, feedback, and support.
- Serve as the primary relationship owner for supervisors and key facility contacts.
- Facilitate worker onboarding, introductions, first-day check-ins, interviews, and start schedules.
- Oversee worker vetting, drug testing, and onboarding end to end.
- Assist workers with clock-ins, pay questions, and performance feedback.
- Manage worker performance on-site and escalate issues to internal teams as needed.
- Communicate updates, attendance issues, and staffing changes between the client site, operations, and worker support teams.
- Identify and resolve worker performance concerns and site challenges.
- Handle incident management and escalations.
- Support daily site operations and staffing coverage.
- Manage shifts and schedules and distribute and manage personal protective equipment (PPE).
- Identify and drive account expansion opportunities.

## Requirements
- High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
- **1–2+ years of experience** in operations or customer-facing environments, such as staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills.
- Professional demeanor and ability to represent the company with workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and enforce standards confidently.
- Organized, detail-oriented, and proactive in solving problems.
- Comfortable working in fast-paced, dynamic warehouse environments.
- Bilingual communication ability.

## Compensation and Benefits
- Competitive hourly base pay.
- Performance-based incentives tied to attendance, shift completion, and overall account health.
- Schedule: Monday–Friday, 5:00 a.m.–3:30 p.m.

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**Canonical:** https://hotfix.jobs/jobs/77c0bd29-77f1-4d4f-b1d9-d40e3c9bf558