# Manager, Account Manager | Mid-Market

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Account Management
**Salary:** $230k – $310k/yr
**Experience:** 6+ years
**Skills:** Salesforce, Looker, Excel, Account Management, Quota Management, Cross-Selling, Upselling, Negotiation, Data Analytics, Sales Leadership, Team Development, Customer Retention
**Posted:** 2026-07-01

> Manage and develop a team of 5-8 Mid-Market Account Managers at Ramp. Drive quota performance, customer retention, expansion, and health metrics while partnering cross-functionally with Sales, Product, and leadership. Requires 3+ years leading AM teams and 3+ years IC sales experience in fast-paced SaaS environments.

## Job Description

## What You’ll Do
- Set and maintain a high-performing culture and morale by managing a group of 5-8 Account Managers
- Engage frequently with key customers and become deeply embedded in customer relationships with top accounts
- Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
- Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals
- Report on team performance and forecast to senior leadership
- Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (role-plays, game film)
- Develop and execute career development and leadership plans for direct reports, including daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
- Improve team output and efficiency over time by optimizing systems and processes
- Represent the Account Management team cross-functionally with leaders of other departments

## What You’ll Need
- Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals
- Cross and upsell experience is a plus
- Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goals
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
- A passion and excitement for hiring, with a thoughtful approach to team planning and development
- Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
- Strong track record of negotiating, structuring and executing complex sales agreements
- Proficiency in data analytics tools (Salesforce, Looker, and Excel)
- Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
- Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

## Nice-to-Haves
- Experience at a high-growth startup
- Bachelor’s degree from an accredited university

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