# Operations Associate - Product Support Operations

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Support Engineering
**Skills:** SQL, User Support, Customer Service, Process Improvement, Problem Solving, Analytical Thinking, Technical Products, Operations, Cross-Functional Collaboration
**Posted:** 2026-08-06

> Supports external users by troubleshooting issues, communicating resolutions, and investigating workflows with SQL. The role also improves processes, partners across teams, and operates in an in-office, shift-based environment in Mexico City.

## Job Description

## Responsibilities
- Troubleshoot and solve external user issues.
- Communicate resolutions to end users in English.
- Analyze processes and initiate changes to scale operations and improve user experience.
- Work closely with other teams to improve product offerings and messaging around new products and features.
- Partner with global operations specialists or business process owners to run a critical workflow.
- Gain insights into how businesses scale and operate on Stripe.
- Help build a new team and operational culture.

## Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Business proficiency in written and spoken English.
- Strong analytical thinking and problem-solving skills.
- Prior experience in customer service or internal/external user-facing operations is helpful.
- Interest in learning about technical products and processes.
- Organized, self-starting approach with a passion for solving user challenges.
- Process-oriented mindset and ability to execute.
- Willingness to work in an in-office environment with strong cross-team collaboration.
- Ability to prioritize in a fast-moving environment.
- Proven ability to work effectively across teams and with external partners.
- Willingness to periodically work a weekend day in exchange for a weekday off; shifts operate during daytime hours from morning through early evening.

## Nice-to-haves
- Prior experience or knowledge in user support.
- Experience with projects or process-improvement initiatives.
- Familiarity with SQL and the ability to use template or premade SQL queries for investigations.

## Work Authorization
- Applicants are responsible for obtaining and maintaining authorization to work in Mexico.

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