# Professional Services Program Manager

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $93k – $157k/yr
**Experience:** 5+ years
**Skills:** Program Management, Agile, Project Management, Stakeholder Management, Risk Management, Change Management, Revenue Forecasting, Raci, Pmi, DevOps
**Posted:** 2026-07-02

> Lead delivery of complex, multi-workstream professional services programs for strategic GitLab customers. Define strategy, manage risks and dependencies, drive change management, and ensure measurable business outcomes using agile and PM best practices.

## Job Description

## What you'll do
- Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
- Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
- Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
- Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
- Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
- Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
- Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
- Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
- Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered
- Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

## What you'll bring
- Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone
- Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
- Top Secret Security Clearance a plus
- PMI Certification(s) or similar industry certifications a plus
- Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
- Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
- Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
- Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
- Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus
- A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations
- Comfort leading program-level meetings and driving progress across multiple workstreams
- Willingness to complete GitLab Project Management certification within 2 months of starting in the role

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