# Operations Associate, Apprenticeship

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Bengaluru, India
**Role:** Customer Support
**Experience:** 0+ years
**Skills:** Customer Support, Email Support, Troubleshooting, Problem Solving, Analytical Thinking, Open-Ended Research, Technical Products, Process Improvement
**Posted:** 2026-09-01

> Supports customers through email, issue troubleshooting, follow-up, and accurate recordkeeping while completing structured training. The apprenticeship is intended for current students or recent 2026 graduates who communicate well and enjoy solving problems in a collaborative in-office environment.

## Job Description

## Responsibilities
- Develop a foundational understanding of products, services, and features to assist customers effectively.
- Respond promptly and professionally to customer inquiries via email, providing accurate information and resources.
- Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments.
- Follow up with customers to ensure issues are resolved and customers are satisfied.
- Maintain accurate records of customer interactions, issues, and resolutions using internal tools.
- Participate in team meetings, training sessions, and continuous learning initiatives.
- Engage in comprehensive training, seek feedback, and improve performance and professional skills.

## Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal English communication skills.
- Analytical thinking, open-ended research, and problem-solving abilities.
- Interest in learning about technical products and processes.
- Organized, self-starting, process-oriented approach.
- Ability to prioritize in a fast-moving environment.
- Strong collaboration skills with internal teams and external partners.
- Comfortable working in an in-office environment.
- Current student or recent graduate in 2026.

## Program Details
- 6-month apprenticeship intern program.
- Starts in January 2027.
- Runs in accordance with the Apprentices Act 1961.

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