# Staff GenAI System Engineer, Automation Foundation

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** ML Engineering
**Salary:** $204k – $255k/yr
**Experience:** 9+ years
**Skills:** LLMs, Prompt Engineering, RAG, Vector Databases, Backend Development, Service-Oriented Architecture, Workflow Optimization, Agent Planning, Memory Routing, Orchestration Framework
**Posted:** 2026-01-29

> Leads development of Airbnb's conversational AI Automation Platform and agent provisioning systems. Drives backend optimization, prompt engineering, and LLM integrations with 9+ years experience in scalable architectures.

## Job Description

## The Community You Will Join

Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. The Automation Foundation team under Airbnb Community Support is critical for creating the best customer service experience for our users.

## The Difference You Will Make

As a staff software engineer, you will lead two areas critical to Airbnb community support:
- **Automation Platform**, a large-scale, widely adopted conversational AI platform at Airbnb. You will collaborate with different AI & ML engineering teams, cross-functional business partners and contribute directly to the success of many AI driven products for our community.
- Automate the provision for our internal human agents and AI agents.

## A Typical Day

- Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
- Drive the technical vision and strategy for workflow and backend optimization.
- Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
- Participate in code and design reviews, offering constructive feedback to improve technical quality.
- Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.

## Your Expertise

- 9+ years of software development experience in service-oriented architectures and backend development.
- Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
- Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
- Expertise of RAG patterns, memory routing, and agent planning.
- Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
- Excellent collaboration and communication skills to work effectively across teams and domains.
- Passion for agile development, system optimization, and team productivity enhancements.
- Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

## Similar roles

- [Staff Machine Learning Engineer, Listings and Host Tools Data and AI](https://hotfix.jobs/jobs/c35f6bee-0e8a-49fe-bf70-15f42cec61d6) - Airbnb - Remote - $204k – $255k/yr
- [Staff Machine Learning Scientist](https://hotfix.jobs/jobs/73ca9fb4-e9c2-431d-89fe-f62c0b49b311) - Hinge Health - San Francisco, CA - $205k – $307k/yr
- [Staff ML Engineer](https://hotfix.jobs/jobs/7b810302-cdbe-4d85-ade1-9800a7b15356) - Docker - Remote - $205k – $330k/yr
- [Staff Software Engineer, AI Platform](https://hotfix.jobs/jobs/fac2c8c7-4aea-4cfc-8698-a37c842a23ab) - Watershed - San Francisco, CA - $202k – $255k/yr
- [Staff AI Engineer - Applied AI (Remote)](https://hotfix.jobs/jobs/a5450b9e-639b-4054-898c-22b23938cc54) - Rula - Remote - $207k – $243k/yr

**Apply:** https://hotfix.jobs/jobs/76e5cea0-9f41-4400-a08c-9fa33b33b19d
**Canonical:** https://hotfix.jobs/jobs/76e5cea0-9f41-4400-a08c-9fa33b33b19d