# Business Travel Consultant

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Sabre, Amadeus, Global Distribution Systems, Ticketing, Pnr Management, Ndc, Low-Cost Carriers, Air Fares, Fare Construction, Corporate Travel, Arc, Bsp, Travel Compliance
**Posted:** 2026-08-19

> Supports corporate and leisure travelers with complex bookings, travel-platform guidance, and issue resolution across chat, phone, and email. Requires 5+ years of business-travel booking experience, advanced Sabre or Amadeus expertise, and fluency in German and English.

## Job Description

## Responsibilities
- Support travelers through chat, phone, and email.
- Provide accurate information for hotel, flight, car, and rail bookings.
- Maintain supplier, destination, travel-system, and industry knowledge.
- Analyze customer needs, personas, and urgency quickly and accurately.
- Help users self-serve through the Navan platform and app.
- Respond within SLA expectations.
- Follow travel, expense, compliance, and attendance policies.
- Provide stakeholders with feedback on goals and operating-process performance.
- Participate in meetings covering product launches, supplier updates, and industry changes.
- Complete assigned training and meet individual performance metrics.

## Requirements
- 5+ years managing bookings for corporate and leisure clients in a core business-travel environment.
- 3+ years of advanced Sabre or Amadeus GDS experience, including ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, and PNR management.
- Experience with local-market supplier content and booking practices in ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares, fare construction, nett fares, IT fares, route deals, and corporate negotiated fares.
- Understanding of travel-industry regulations and worldwide compliance requirements.
- Proficiency in written and verbal English.
- Fluency in German.

## Nice to Have
- Experience with NDC, low-cost carriers, and third-party content aggregators.
- Fluent languages in addition to English.

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