# Customer Success Engineer, French Speaking

**Company:** [Postman](https://hotfix.jobs/companies/postman)
**Location:** Paris, France
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** JavaScript, Node.js, TypeScript, APIs, DevOps, Postman, GitHub, AWS, Microsoft Azure, Automation, Technical Integrations
**Posted:** 2026-08-04

> Provides hands-on technical solutioning for enterprise customers, partnering with Customer Success Managers to design integrations, workflows, scripts, and reusable implementation assets. Requires 6–8+ years in a technical customer-facing role, strong API and DevOps knowledge, and fluency in French.

## Job Description

## Responsibilities

- Partner with Customer Success Managers to translate business objectives into technical implementation paths.
- Unblock customers across basic setup issues and complex architectural challenges.
- Identify recurring customer problems and build reusable solutions that prevent them at scale.
- Conduct technical discovery, understand customer technology stacks, and design production-ready implementation paths.
- Create scalable technical collateral, including guides, templates, scripts, automation tools, and reference implementations.
- Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
- Design pragmatic workarounds, custom scripts, and integrations when out-of-the-box functionality is insufficient.
- Engage with individual developers and enterprise architects.

## Requirements

- 6–8+ years of experience in a technical customer-facing role.
- A portfolio of built technical solutions.
- Strong foundation in computer science or engineering, demonstrated through a degree or equivalent practical experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with another modern scripting language.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building scalable technical collateral, scripts, templates, or automation tools.
- Comfort using Postman and familiarity with the broader developer toolchain.
- Fluent in French.
- Understanding of how enterprises build and ship software.

## Benefits and Compensation

- Pay-on-performance philosophy.
- Flexible schedule.
- Full medical coverage.
- Flexible paid time off.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs.
- Team-building events.
- Donation-matching program.

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