# Technical Account Manager

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Customer Success
**Salary:** $100k – $120k/yr
**Experience:** 5+ years
**Skills:** Cloud Security, AWS, GCP, microsoft azure, oci, Docker, Kubernetes, CI/CD, Infrastructure As Code, version control systems, Linux, Windows, cnapp, CRM, log analysis tools
**Posted:** 2026-08-04

> The Technical Account Manager drives adoption, operationalization, and business value for enterprise customers using a cloud-security platform. The role requires 5–8+ years in technical customer-facing work, strong cloud and security expertise, and the ability to manage customer relationships, technical issues, renewals, and expansion.

## Job Description

## Responsibilities

- Serve as a trusted technical advisor throughout customers’ Wiz journeys.
- Guide customers through deployment, configuration, and operationalization of Wiz using cloud-security best practices.
- Act as the primary technical contact for a book of customers, resolving technical questions and issues through email, meetings, Slack, and support tickets.
- Monitor emerging cloud-security threats and stay current on Wiz features and functionality.
- Develop customer success plans with measurable goals aligned to security and compliance objectives.
- Lead customers toward full adoption, business value realization, and effective management of Cloud, Code, and Runtime security risks.
- Project-manage adoption and operationalization goals across business units and stakeholders.
- Resolve people, process, and technology blockers with internal and external parties.
- Track customer goals, adoption, satisfaction, and value realization; report progress through executive-friendly communications, QBRs, and briefings.
- Capture feature requests and adoption blockers and collaborate with Product and Engineering on prioritization and solutions.
- Manage a book of up to 15 customers, identify expansion opportunities, and support renewals with Sales and Renewals teams.
- Track utilization and adoption targets and identify risks such as churn, renewal, satisfaction, and tenant health.
- Build relationships with customer stakeholders from C-level executives through practitioners.
- Improve the TAM motion, develop documentation, mentor associate TAMs, and build technical subject-matter expertise.
- Partner cross-functionally to improve processes.

## Requirements

- 5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
- Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture.
- Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent experience.
- Strong understanding of cloud services and architecture for at least one cloud service provider: AWS, Google Cloud, Azure, or OCI.
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
- Familiarity with Docker, Kubernetes, and related security considerations.
- Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code, and version control systems.
- Familiarity with Linux and Windows operating-system concepts and runtime sensing.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues across internal and external organizations.
- Ability to continuously learn emerging cloud and security technologies.
- Proven experience managing a book of business with 5–10+ customers.
- Experience building enterprise-client relationships, driving customer outcomes, and exceeding performance targets.
- Ability to enable customers on the Wiz platform and solve problems ranging from routine to highly complex.
- Ability to support customers across multiple communication channels and platforms.
- Ability to use data and systems such as CRM and log-analysis tools to monitor customer health and identify trends.
- Excellent communication and interpersonal skills with stakeholders at all organizational levels.

## Nice-to-Haves

- Cloud service provider certification, such as Certified Solutions Architect or Certified DevOps Engineer.
- Security certification or experience helping organizations address cloud-security challenges.

## Compensation and Benefits

- Full-time compensation includes base salary, bonus, equity, and benefits.
- Salary ranges vary by role, level, and location; individual pay is determined by work location and factors including skills, experience, and education or training.

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**Canonical:** https://hotfix.jobs/jobs/75ce5ed1-60e2-4941-b978-ea954ffaf41c