# Head of Claims

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Remote
**Role:** Other
**Salary:** $190k – $290k/yr
**Experience:** 15+ years
**Skills:** Risk Management Information System, Rmis, Predictive Analytics, Ai Solutions, Automated Workflows, Claims Management Software, Data Analysis, Service Level Agreements, Slas, Casualty Litigation, Reserving Methodologies, Actuarial Analysis
**Posted:** 2026-05-01

> Leads Lyft's Claims function as General Manager, overseeing TPA/carrier management, cost mitigation, predictive analytics from claims data, and cross-functional risk strategy. Requires 15+ years in claims/risk management with tech-forward expertise in transportation sector.

## Job Description

## Key Responsibilities

- **Claims Strategy & Execution**: Define and drive the comprehensive claims strategy for rideshare operations and corporate programs. Ensure end-to-end claim management aligns with financial objectives and risk tolerance.
- **Complex Partner & TPA Landscape Management**: Architect and oversee claims provider landscape. Lead vetting, selection, integration of providers. Set SLAs, conduct audits, ensure accountability.
- **Severe Casualty & Litigation Management**: Provide oversight on high-exposure claims. Collaborate with Legal on litigation strategies, reserving, and resolutions.
- **Predictive Analytics & Early Warning Identification**: Use data and RMIS to spot loss trends, detect fraud, provide insights to Actuarial and leadership.
- **Cross-Functional & Policy Advocacy**: Liaise with Product, Engineering, Safety, Legal, Actuarial. Translate data into policy narratives for legislative reforms.
- **Team Leadership & Legacy Building**: Lead FNOL, Customer Care, QA, Advocacy teams. Foster continuous improvement, psychological safety, operational excellence.

## Qualifications

- **Experience**: 15+ years progressive leadership in Claims Operations, Risk Management, or Insurance Strategy, emphasis on commercial auto and general liability in transportation/logistics/gig-economy.
- **Technical Claims Expertise**: Proficiency in casualty litigation, reserving, actuarial concepts. Track record in operational excellence and tech transformation.
- **Carrier & TPA Oversight**: Experience managing, auditing, optimizing external relationships with SLAs and cost-containment.
- **Tech-Forward Mindset**: Innovator collaborating with Product/Engineering on claims tech, AI, workflows.
- **Executive Communication**: Distill metrics into strategic narratives for C-suite, Legal, legislative audiences.
- **Empathetic Leadership**: 5+ years senior management of large distributed operations, collaborative and accountable.

## Education
Bachelor’s degree required; JD, MBA, or advanced insurance designations (CPCU, ARM) preferred.

## Compensation
Expected base pay: $190,240 - $290,000 (remote role, varies by location). Eligible for equity, bonuses, benefits.

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