# Senior Technical Support Engineer

**Company:** [Armis](https://hotfix.jobs/companies/armis)
**Location:** Bengaluru, India
**Role:** Support Engineering
**Experience:** 8+ years
**Skills:** Cybersecurity, Network Security, Application Security, TCP/IP, Linux, SQL, Databases, Docker, Kubernetes, Bash, Python, Servicenow
**Posted:** 2026-06-01

> Provides Tier 2 technical support to global enterprise customers, troubleshooting complex cybersecurity product issues and collaborating across engineering, operations, product, and customer teams. Requires 8+ years of similar experience, networking and Linux expertise, database knowledge, and strong customer communication skills.

## Job Description

## Responsibilities
- Provide Tier 2, second-level technical support for English-speaking global customers.
- Take ownership of customer cases and troubleshoot complex technical issues.
- Help customers use Armis products effectively, including support for onboarding, deployment, and ongoing product use.
- Collaborate with Operations, R&D, Solutions Architecture, Product, Customer Success, and other teams.
- Lead or participate in cross-functional projects that create company-wide impact.
- Apply creative and innovative approaches to improve the customer experience.

## Requirements
- At least **8+ years of experience** in a similar technical support role.
- Industry experience in cybersecurity, particularly network security or application security.
- Experience supporting enterprise customer accounts.
- Technical networking knowledge, including TCP/IP and the application layer.
- Experience supporting Linux-based products.
- Ability to compose SQL queries and work with databases.
- Excellent customer communication and problem-solving skills.

## Nice-to-haves
- Experience with Docker and Kubernetes-based environments.
- Experience with scripting languages such as Bash or Python.
- Bachelor's degree in Computer Science or equivalent.
- Experience with ServiceNow.

## Compensation and Benefits
- Comprehensive health benefits.
- Discretionary time off.
- Paid holidays, including monthly personal days.
- Inclusive and diverse workplace.
- Support for work-life balance.

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**Canonical:** https://hotfix.jobs/jobs/759ebcfc-4399-49ef-9345-86723cac14fd