# Strategic Account Partner

**Company:** [Fieldguide](https://hotfix.jobs/companies/fieldguide)
**Location:** Remote
**Role:** Account Management
**Salary:** $200k – $250k/yr
**Experience:** 8+ years
**Skills:** enterprise account management, Customer Success, Stakeholder Management, executive engagement, Account Planning, cross-functional orchestration, SaaS, professional services
**Posted:** 2026-07-16

> Strategic Account Partner orchestrates enterprise customer success, expansion, and executive alignment for Fieldguide's largest accounts. Requires 8+ years in enterprise account leadership or customer success strategy with proven multi-stakeholder management.

## Job Description

## What You’ll Do

**Customer Strategy & Expansion**
- Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes.
- Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
- Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.

**Executive & Stakeholder Engagement**
- Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
- Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.

**Cross-Functional Enablement**
- Orchestrate internal Fieldguide teams (AE, ELT, Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
- Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum.

**Operational Excellence**
- Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
- Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.

**Thought Leadership**
- Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights.
- Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value.

## Who You Are
- Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
- Proven success managing complex, multi-threaded customer relationships at scale.
- Exceptional communicator with executive presence and a consultative approach to building trust.
- Able to influence without authority — internally and externally.
- Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
- Deep empathy for customers and a passion for enabling their success.
- Experience in SaaS, enterprise software, or professional services is a plus.

## Benefits
- Competitive compensation packages with meaningful ownership
- Unlimited PTO
- 401k
- Wellness benefits starting on your first day
- Technology & Work from Home reimbursement
- Flexible work schedules

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