# Developer Success Engineer

**Company:** [Vercel](https://hotfix.jobs/companies/vercel)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $138k – $206k/yr
**Experience:** 3+ years
**Skills:** Next.js, React, Frontend Development, Serverless Functions, Build Pipelines, API Integrations, Web Performance Optimization, Technical Documentation, Troubleshooting, Developer Support
**Posted:** 2026-05-15

> Guide enterprise and startup customers through technical onboarding, go-live, and optimization on Vercel/Next.js. Deliver implementation best practices, troubleshoot production issues, and create scalable documentation and playbooks.

## Job Description

## What You Will Do

- Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
- Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
- Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
- Identify and unblock opportunities for customer growth and expansion
- Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
- Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
- Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

## About You

- 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
- Strong knowledge of Next.js, React, and modern web performance best practices
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
- Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
- Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations.
- Must have used Vercel or Next.js, or a comparable platform.
- Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.

## Bonus If You

- Have contributed to open-source projects, technical documentation, or developer advocacy initiatives
- Bring experience in incident management, debugging serverless functions, or optimizing frontend performance
- Are comfortable working in a fast-paced, global, remote-friendly environment

## Benefits

- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

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