# Launch Manager

**Company:** [Miter](https://hotfix.jobs/companies/miter)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $120k – $140k/yr
**Experience:** 3+ years
**Skills:** Saas Implementation, Project Management, Data Migration, Customer Onboarding, Stakeholder Management, Troubleshooting, Product Configuration, User Training, Payroll Systems, Consulting
**Posted:** 2026-04-07

> Guide customers through end-to-end SaaS onboarding, managing implementations, data migration, training, and blockers while collaborating with Sales, Product, and Engineering teams. Requires 3+ years in SaaS implementation or project management with strong communication and problem-solving skills.

## Job Description

## What You'll Do
- Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
- Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
- Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
- Provide training and product guidance to employers and brokers throughout the implementation process
- Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
- Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

## What You'll Need
- 3+ years of SaaS implementation/onboarding, consulting or project management experience
- Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
- Proven ability to manage multiple projects and stakeholders simultaneously
- Customer-first mindset with high empathy and ownership
- Strong problem-solving skills and ability to adapt when priorities shift
- Detail-oriented with exceptional organizational skills

## Our Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.

## Similar roles

- [Customer Success Manager](https://hotfix.jobs/jobs/3b1d5555-255b-490b-b79b-cb652fe8a2bc) - Findigs - New York, NY - $120k – $150k/yr
- [Customer Success Manager, EDU](https://hotfix.jobs/jobs/47bb0042-50b8-485f-85ae-7dadfec93eb4) - CodeSignal - Remote - $120k – $160k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/aa050de4-e0d3-4ee0-a896-dd306be5b0ab) - Roger Healthcare - San Francisco, CA - $120k – $170k/yr
- [Strategic Customer Success Manager](https://hotfix.jobs/jobs/2cfcc074-8f21-44fe-8beb-91ad643aa417) - Clarium - Remote - $120k – $150k/yr
- [Customer Success Manager, Commercial](https://hotfix.jobs/jobs/46681c44-5d90-401e-b0ac-d1056816c89f) - Skydio - Remote - $120k – $160k/yr

**Apply:** https://hotfix.jobs/jobs/756d50e5-e8b7-45e3-a1c0-af9e1a632374
**Canonical:** https://hotfix.jobs/jobs/756d50e5-e8b7-45e3-a1c0-af9e1a632374