# Manager, Training and Onboarding

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** People Ops
**Experience:** 4+ years
**Skills:** Learning And Development, Onboarding Program Management, Instructional Design, Team Management, Cross-Functional Collaboration, Performance Support Tools, Lms Platforms, Addie, Sam, Change Management
**Posted:** 2026-06-11

> Owns strategy and execution of onboarding and ramp programs, leading a team of trainers to reduce time-to-proficiency for new hires in a healthcare technology organization.

## Job Description

## Responsibilities
- Own the onboarding program and drive time-to-proficiency outcomes from first day to full productivity
- Define proficiency milestones at each ramp stage and build measurement infrastructure to track progress
- Design role-specific ramp programs balancing clinical knowledge, systems fluency, process adherence, and on-the-job application
- Lead, coach, and grow a team of trainers and instructional designers
- Set clear expectations, provide regular feedback, and build team capability as facilitators and content developers
- Design learning experiences that meet people where they are, including job aids, in-tool guidance, peer coaching, scenario-based practice, and real-time performance support
- Build working relationships with Operations, Quality, Clinical, and People teams to keep training content current
- Pilot new training modalities including microlearning, simulations, cohort-based learning, and peer-led development
- Own OKRs measuring onboarding effectiveness including time to proficiency, knowledge assessment scores, manager readiness ratings, and 30/60/90 day performance indicators
- Conduct structured reviews of current training materials and ramp program design
- Receive and act on training development priorities surfaced through the org-level quality-to-training process

## Requirements
- 4-6 years of experience leading high-performing teams in training, learning and development, or onboarding program management
- Track record of owning programs end-to-end with measurable impact on time to proficiency or new hire performance outcomes
- Direct experience managing trainers and instructional designers
- Demonstrated success designing ramp and onboarding programs from the ground up with clear milestones, role-specific sequencing, and measurement built in
- Strong cross-functional collaboration skills working across Operations, Quality, Clinical, or People teams
- Experience building performance support tools, on-the-job learning resources, or embedded coaching programs
- Experience piloting new training modalities and making evidence-based decisions about scaling
- Data-driven mindset with ability to define success metrics, track them rigorously, and translate training data into clear narratives
- Strong prioritization and self-direction managing team work and personal portfolio simultaneously
- Clear, structured communicator who writes and presents training strategy effectively to frontline teams and senior stakeholders

## Nice-to-Haves
- Experience in healthcare, health tech, or care delivery environment
- Familiarity with instructional design frameworks such as ADDIE or SAM
- Experience working with LMS platforms
- Exposure to change management principles
- Familiarity with agentic learning and development approaches leveraging AI agents

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