# AI Support Engineer

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Unspecified
**Role:** Support Engineering
**Experience:** 8+ years
**Skills:** Python, OpenAI API, ChatGPT, Codex, Saas Troubleshooting, Api Debugging, Log Analysis, API Integrations
**Posted:** 2026-09-01

> Provides advanced technical support to enterprise customers by troubleshooting APIs, integrations, authentication, and production incidents. The role requires 8+ years of technical support or engineering experience, fluent Korean and English, strong SaaS troubleshooting skills, and automation expertise.

## Job Description

## Responsibilities
- Troubleshoot and resolve complex customer issues, including API failures, integration challenges, authentication errors, and production incidents.
- Own issues end to end by debugging logs, analyzing system behavior, reproducing problems, and providing expert guidance.
- Serve as a technical escalation point, partnering with customers and Engineering to resolve issues and prevent recurrence.
- Use scripting and AI capabilities to improve internal tooling and automate operational workflows.
- Partner with Product and Go-To-Market teams to scale solutions and improve support practices.
- Identify and implement automation and AI-powered workflows that increase efficiency and reduce manual effort.
- Provide occasional holiday and weekend on-call coverage as needed.

## Requirements
- Fluent business-level Korean and English, both spoken and written.
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Experience using emerging AI technologies and scripting or engineering code, such as Python, to automate tasks and integrate tools.
- Expert-level SaaS troubleshooting skills and the ability to understand new technologies and complex concepts quickly.
- Strong enterprise communication skills and composure during high-stakes incident calls.
- Experience building strong relationships with customers and cross-functional partners to resolve complex issues.
- Exceptional critical thinking, problem-solving, and technical communication abilities.
- Bachelor’s degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.

## Nice to Have
- Experience in high-growth technology startups or other fast-paced environments.
- Familiarity with OpenAI API, ChatGPT, or Codex.

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**Apply:** https://hotfix.jobs/jobs/750d2a8e-889e-49d0-bf24-af5e1a0a1002
**Canonical:** https://hotfix.jobs/jobs/750d2a8e-889e-49d0-bf24-af5e1a0a1002