# Market Manager, Australia

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Sydney, Australia
**Role:** Account Management
**Experience:** 5+ years
**Skills:** Salesforce, CRM, Account Management, Business Development, Customer Success, Revenue Management, Data Analysis, Lead Generation, Opportunity Management, Cross-Functional Collaboration
**Posted:** 2026-08-19

> Manages professional host accounts and supply growth across Australia and New Zealand, using commercial analysis, proactive relationship management, and acquisition strategies to improve host performance and Airbnb supply. Requires 5+ years in sales, account management, business development, or customer success.

## Job Description

## Responsibilities
- Manage a portfolio of professional hosts, driving retention, growth, and listing optimisation on Airbnb.
- Analyse performance data to identify trends and actionable opportunities that increase bookings and host success.
- Develop and deliver supply-building projects from concept through implementation.
- Secure availability for high-demand dates so hosts can maximise revenue.
- Educate hosts on product updates and policy changes, and communicate their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support.
- Build long-term host relationships and tailor ongoing support to their needs.
- Provide occasional in-person support and guidance in the market.
- Collaborate cross-functionally with product, communications, public policy, legal, and customer support teams.

## Requirements
- 5+ years of experience in sales, account management, business development, or customer success.
- 2+ years of experience in the technology, travel, or hospitality industry.
- Strong commercial acumen and understanding of revenue drivers, industry trends, and competitive landscapes.
- Strong time management and prioritisation skills.
- Excellent communication and presentation skills across phone, email, and in-person channels.
- Highly analytical, with the ability to turn data into actionable insights.
- Experience managing a book of business and driving engagement and growth through proactive account management.
- Goal-driven, persistent, and action-oriented.
- Experience influencing cross-functional stakeholders.
- Proficiency with CRM tools and leads and opportunities; Salesforce experience is a plus.
- Fluency in English.

## Similar jobs

- [Account Manager](https://hotfix.jobs/jobs/e55185ef-915f-43ca-8869-fbe6c47a8016) - Flexport - Melbourne, Australia
- [VIP Account Manager](https://hotfix.jobs/jobs/a619d168-1583-4bf4-bc82-881b4e090d50) - Phantom - Remote - $75k – $100k/yr
- [Account Manager, Commercial](https://hotfix.jobs/jobs/1a3a863a-fd30-4880-b438-5b9825b5efcb) - PandaDoc - Remote
- [Sales Manager, Mid Market Expansion](https://hotfix.jobs/jobs/5615c57c-e69d-48e9-bd41-788fa324df13) - Scribe - Remote - $200 – $280k
- [Sales Manager, Public Sector](https://hotfix.jobs/jobs/6801d56a-e198-4711-b5b9-1d7ff41dc42a) - Harvey - Remote - $400k – $440k/yr

**Apply:** https://hotfix.jobs/jobs/74facf01-1d5a-4498-8a47-8fa54c1326f3
**Canonical:** https://hotfix.jobs/jobs/74facf01-1d5a-4498-8a47-8fa54c1326f3