# Customer Success Manager

**Company:** [Redis](https://hotfix.jobs/companies/redis)
**Location:** Remote
**Role:** Customer Success
**Salary:** $85k – $150k/yr
**Experience:** 5+ years
**Skills:** Redis, NoSQL, AWS, GCP, Azure, Salesforce, Gainsight, SaaS, Java, Python
**Posted:** 2026-03-31

> Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.

## Job Description

## Key Responsibilities

### Customer Relationship Management
- Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
- Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
- Build and maintain long-term relationships with stakeholders across technical and business teams.

### Value Realization and Advocacy
- Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.
- Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.
- Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities.

### Customer Enablement and Success Planning
- Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions.
- Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.
- Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage.

### Retention and Growth
- Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
- Track account health through regular check-ins, identifying and mitigating risks early.
- Ensure contract renewals by demonstrating ongoing value and supporting customers' evolving needs.

### Collaboration and Teamwork
- Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.
- Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands.

## Qualifications

### Experience
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
- Experience managing customers within Banking/Financial Services. Retail or Healthcare exposure also a plus.

### Technical Acumen
- Strong understanding of cloud services, data platforms, or related technologies.
- Familiarity with Redis or NoSQL databases is a plus.
- Some experience with SaaS products and public cloud (**AWS**, **GCP**, **Azure**).
- Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases.

### Customer-Centric Mindset
- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.

### Communication Skills
- Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences.

### Problem-Solving Ability
- Strategic thinker with the ability to anticipate challenges and provide solutions proactively.

### Collaboration Skills
- Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization.

### Tools & Systems
- Experience with CRM platforms (e.g., **Salesforce**), customer success tools (e.g., **Gainsight**), and analytics platforms is a plus.

### Nice-to-Haves
- Experience with **Redis** or any other NoSQL database.
- Experience with software development (**Java**, **.NET**, **Python**).
- Some experience with DBaaS (relational or non-relational).

## What We Offer
- Competitive compensation and benefits package.
- Remote-first work environment with a flexible schedule.
- Opportunities for professional growth and career development.
- A dynamic, collaborative, and innovative work culture.
- The chance to work with cutting-edge technology and a world-class team.
- Estimated gross base annual salary range: **$85,350 – $127,950** per year (in New York, California, Washington, Colorado, and Rhode Island).
- May include discretionary bonuses, stock options, commuter benefits, or a commission plan.
- Comprehensive health and wellness benefits, 401(k), unlimited time off, learning and development opportunities.

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