# Founding Customer Success Manager

**Company:** [Krea](https://hotfix.jobs/companies/krea)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Skills:** Customer Success, Account Management, Customer Onboarding, Implementation, Product Adoption, Renewal Management, Account Expansion, Usage Analytics, Webinars, Workshops
**Posted:** 2026-08-19

> The Founding Customer Success Manager will own onboarding, adoption, renewals, and expansion while helping creative teams integrate Krea into their workflows. The role requires customer success or account management experience, commercial judgment, strong communication, and comfort in an early-stage environment.

## Job Description

## Responsibilities
- Own post-sale customer success, including onboarding, adoption, renewals, and expansion.
- Help customers integrate Krea into creative workflows and daily work.
- Drive product adoption across core customer profiles.
- Communicate new feature and product updates.
- Track usage and customer signals to help customers gain more value.
- Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk through closing.
- Program-manage webinars and workshops with creative leads, from content planning through execution.
- Share customer feedback with product and marketing teams and help shape the product.

## Requirements
- Experience in Customer Success or Account Management.
- Commercial mindset with a track record of renewing and growing customer accounts.
- Product-focused mindset with experience in onboarding and implementation.
- Strong communication and interpersonal skills.
- Proactive, ownership-driven attitude and comfort working in an early-stage environment.

## Nice to Have
- Creative background, such as account management at a creative agency or work at a startup serving designers, artists, or studios.
- Strong understanding of creative workflows.

## Compensation & Benefits
- Competitive compensation with salary and equity packages.
- 100% of employee health insurance premiums and 99% of dental and vision premiums covered.
- Health FSA and long-term disability coverage.
- Flexible PTO.
- 401(k) with a 4% company-sponsored match.
- Breakfast, lunch, and dinner in the office.
- Ubers covered to and from the office.
- International visa sponsorship may be available, including STEM OPT, OPT, H-1B, O-1, and E-3.
- Benefits and perks apply to full-time employees.

## Similar jobs

- [Payment Success Specialist – Activation](https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e) - Weave - Lehi, UT
- [Customer Success Manager, Global Strategic Brands](https://hotfix.jobs/jobs/a9b6e0d5-77d9-4ea3-8d5f-2f9a2abe88b8) - Canary Technologies - New York, NY - $147k – $200k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success Manager](https://hotfix.jobs/jobs/07be6914-df41-4faa-b650-f0a815134679) - Twilio - Remote - $93k – $116k/yr
- [Event Travel Manager](https://hotfix.jobs/jobs/83c5288c-7428-4676-a03d-480732f881a9) - Navan - Remote - $68k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/7469a2dc-23d7-4079-8e03-2cf3803e7c7c
**Canonical:** https://hotfix.jobs/jobs/7469a2dc-23d7-4079-8e03-2cf3803e7c7c