# Partner Success Lead

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY, Seattle, WA
**Role:** Customer Success
**Salary:** $300k – $365k/yr
**Experience:** 5+ years
**Skills:** Claude, LLMs, Customer Success, Systems Integration, Delivery Management, Technical Account Management, Partner Management, Executive Presentations, Consumption Analytics, Account Health, Program Management, Customer Adoption
**Posted:** 2026-08-14

> Owns a portfolio of partner-delivered customer engagements from matching through successful completion, focusing on delivery quality, Claude adoption, risk resolution, and partner practice development. The role requires experience managing concurrent engagements, usage-based customer outcomes, systems integrators, executive stakeholders, and repeatable operating playbooks.

## Job Description

## Responsibilities

- Own a book of concurrent customer engagements from partner matching through completed outcomes, tracking scope, timelines, blockers, and Claude usage.
- Run weekly delivery reviews and escalate stalled or at-risk engagements with a diagnosis, owner, and specific ask.
- Unblock partner capacity, scope, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction through resolution.
- Own delivery quality and consumption metrics, including on-time completion, time to completion, delivered consumption, weekly active use, and account risk.
- Build senior relationships with managed partners' practice and delivery leadership.
- Develop each partner's Claude practice through certified bench depth, repeatable industry offerings, and customer stories.
- Turn successful approaches into reusable methodologies, review packs, unblocking plays, and practice-building guides.
- Run quarterly practice reviews covering completed engagements, customer adoption, certified practitioners, references, and industry positioning.
- Present partner executive briefings, practitioner enablement sessions, customer discussions, and internal reviews.
- Evaluate partner co-investment and program funding requests against measurable outcomes and milestones.
- Coordinate handoffs with Partner Sales, Partner Delivery, Partner Account Managers, Customer Success Managers, and direct sales.
- Instrument the partner book and track engagements, stall rates, time to unblock, consumption, certified practitioners, and partner health.
- Use Claude and telemetry to draft diagnoses and review materials while applying judgment and feeding field insights into playbooks and operating processes.

## Requirements

- Experience owning a high-volume book of approximately 10–30 concurrent customer engagements, projects, or accounts through completion.
- Experience building structured, repeatable operating motions, checklists, review formats, or playbooks.
- Track record tied to completed work and customer behavior, such as on-time delivery, adoption, retention, consumption, or expansion.
- Ability to assess delivery quality, engagement plans, scope, timelines, and risks.
- Strong escalation and unblocking judgment across partners, customers, sales, customer success, and product teams.
- Excellent presentation and communication skills with executives, practitioners, customers, and internal leadership.
- Deep understanding of customer success in a usage-based business and ability to interpret consumption trends.
- Technical fluency sufficient to review partner architecture and ask substantive questions; coding is not required.
- Active daily use of Claude or another large language model for work.

## Nice-to-haves

- 5–8 years working with consulting and systems integration partners or in delivery-facing customer success at a software company, cloud platform, or partner-led business.
- Direct experience with global or regional systems integrators and their delivery practices.
- Experience running at-risk or red account reviews and turning around stalled work.
- Experience leading surge teams and setting playbooks and review packs for contract or offshore delivery coordinators.
- Depth in financial services, healthcare, public sector, retail, or manufacturing.
- Experience managing co-investment or market development funding against specific outcomes.
- Experience running quarterly business reviews with consulting firm practices.

## Compensation

- Annual salary: $300,000–$365,000

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