# Scaled Customer Activation Manager

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $94k – $175k/yr
**Experience:** 3+ years
**Skills:** NetSuite, Quickbooks, Xero, Sage, Project Management, Customer Success, Sales, Product Operations
**Posted:** 2025-12-11

> Drives onboarding, activation, and growth for self-service SMB customers at scale, owning high-volume accounts to ensure quick Ramp adoption. Requires 3+ years in sales/customer success/product ops with strong project management.

## Job Description

## What You’ll Do
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products, driving efficient, thorough, and complete onboarding of new Ramp customers at scale
- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
- Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
- Help us maintain an industry leading satisfaction rate with our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment

## What You’ll Need
- Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth in the role over time
- Proven track record meeting weekly or monthly KPIs
- Experience with owning a high volume book of business of 100+ customers at a time
- Ability to anticipate customers’ needs and position product solutions accordingly

## Nice to Haves
- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup

## Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you (partially covered for your dependents)
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)

## Similar roles

- [Customer Success Operations Manager](https://hotfix.jobs/jobs/4a628952-5905-442c-bb85-f9a004648904) - Envoy - Austin, TX - $94k – $102k/yr
- [Customer Activations Manager](https://hotfix.jobs/jobs/6efd0e3e-adc4-48e4-aae8-df2b73808b65) - Warp - New York, NY - $93k – $139k/yr
- [Manager, Broker IM](https://hotfix.jobs/jobs/3adfc49f-cace-4d88-80b1-6491a37f5570) - Rippling - Seattle, WA - $94k – $167k/yr
- [Manager, Implementation (Global Payroll)](https://hotfix.jobs/jobs/9b7a6ab7-c2bd-4549-9bf8-68dc690278eb) - Rippling - Seattle, WA - $94k – $171k/yr
- [Manager, Onboarding](https://hotfix.jobs/jobs/7b1b2d0b-6000-49a3-9fa1-6651e712d358) - Luxury Presence - Austin, TX - $95k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/7452fc21-5fce-4e2f-adde-4244dc086d5a
**Canonical:** https://hotfix.jobs/jobs/7452fc21-5fce-4e2f-adde-4244dc086d5a