# Business Analyst

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Chicago, IL
**Role:** Business Operations
**Salary:** $89k – $133k/yr
**Experience:** 3+ years
**Skills:** Identity And Access Management, Okta Wic, Okta Cic, Auth0, Business Requirements Documents, Solution Design, Requirements Traceability, Change Management, Qa Acceptance Criteria, Business Process Flows
**Posted:** 2026-08-25

> Business Analyst supporting Okta Professional Services by facilitating IAM discovery, documenting requirements and solution designs, and coordinating technical delivery, testing, change management, and customer handoff. Requires 3+ years in consulting or enterprise analysis and a bachelor’s degree.

## Job Description

## Responsibilities

- Facilitate stakeholder workshops to uncover requirements, map current-state identity and access management (IAM) processes, and identify dependencies and pain points across IT, security, and application teams.
- Translate business needs into detailed functional and non-functional requirements.
- Produce business process flows and solution design diagrams.
- Support requirements traceability matrices to align business goals with technical outcomes.
- Partner with technical architects and consultants to translate requirements into actionable technical specifications.
- Provide functional oversight during builds, clarify business needs, resolve variances, and advise QA on acceptance criteria.
- Execute change management plans, create user training documentation, and assist with go-live hypercare support.
- Facilitate structured handoff to customers and account teams for project wrap-up and long-term support.

## Requirements

- 3+ years of experience in consulting, analysis, and enterprise project or program delivery.
- Willingness and aptitude to learn IAM concepts, principles, and best practices.
- Ability to evaluate system feasibility and provide data-backed recommendations on security posture, identity lifecycle efficiency, and scalability.
- Excellent communication skills, including synthesizing complex technical specifications for non-technical stakeholders and building consensus.
- Strong organizational skills and attention to detail across multiple client projects.
- Proficiency with project documentation templates, including business requirements documents and solution designs.
- Passion for technology and interest in developing specialized IAM skills.
- Bachelor’s degree in IT, Information Systems, Business Administration, or a related field.

## Nice-to-Haves

- Proficiency with Okta WIC, Okta CIC, and Auth0 platforms, including features, functionality, and integration capabilities.
- Okta Certified Professional, Administrator, or Consultant certification.
- Certified Business Analysis Professional (CBAP) certification.
- Familiarity with AI-driven documentation tools for scoping and requirements gathering.

## Compensation and Benefits

- Annual base salary of **$89,000–$133,000 USD** for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington.
- Equity, where applicable, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave, including PTO and parental leave.

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