# Account Manager -SMB, Growth & Retention (HR Services)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Austin, TX, New York, NY, San Francisco, CA
**Role:** Account Management
**Salary:** $78k – $130k/yr
**Experience:** 3+ years
**Skills:** SaaS, Account Management, Sales, Customer Success, Quota Management, Consultative Selling, Contract Negotiation, Pipeline Management, Product Adoption, Cross-Functional Collaboration
**Posted:** 2025-10-23

> Manages SMB customer relationships in HR Services, driving retention, expansion, and revenue growth through proactive engagement, consultative sales, and cross-selling Rippling's HR/IT/Finance platform. Requires 3+ years SaaS account management or sales experience with proven quota attainment.

## Job Description

## What you will do
- Ensure our customers in the HR Services channel are realizing value and expanding across the platform.
- Proactively engage customers in your book via key lifecycle events: “go live”, introduction calls, benefits renewal, executive business reviews, contract renewal, etc.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
- Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
- Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
- Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

## What you will need
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
- Competitive and creative drive to win over customers and think outside the box to get a deal done
- Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
- Proven success building and maintaining long term commercial relationships
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- High integrity; enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

## Additional Information
**OTE (60/40 commission split for base/variable pay):** $130,000/year*

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