# Software Engineer I - Salesforce Support

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Bengaluru, India
**Role:** IT Support
**Experience:** 0+ years
**Skills:** Salesforce, Salesforce Data Loader, Workbench, Import Wizard, Api Testing, Postman, Databases, Data Integrity, Quality Assurance, Regression Testing, Smoke Testing, Business Analysis, Systems Analysis, Root Cause Analysis
**Posted:** 2026-09-08

> Supports daily Salesforce platform operations by resolving tickets, troubleshooting user issues, maintaining data, assisting with QA, and monitoring platform health. The entry-level role requires basic Salesforce configuration and data-management experience, API testing and database knowledge, and a bachelor’s degree in a technical discipline.

## Job Description

## Responsibilities
- Monitor Salesforce platform performance and errors; create bug tickets or take appropriate action based on issue severity.
- Manage and resolve daily Salesforce support tickets for business users.
- Perform basic Salesforce troubleshooting and diagnostic tasks.
- Escalate complex technical issues to senior engineers or developers while communicating with stakeholders.
- Execute data imports, updates, exports, and upserts using Salesforce data-management tools.
- Support Salesforce user permissions, basic configuration updates, and data-integrity checks.
- Perform data maintenance and cleanup.
- Assist with smoke and regression testing for support-related fixes and enhancements.
- Participate in story refinement and requirements-gathering sessions.
- Create and maintain support-process documentation.
- Identify, track, and communicate testing risks, dependencies, and defects.
- Build technical, domain, and testing capabilities over time.

## Requirements
- 0–2 years of experience in business analysis, systems analysis, quality assurance, or a related technology role.
- Basic Salesforce platform configuration experience.
- Familiarity with Salesforce Data Loader, Workbench, or Import Wizard.
- Understanding of software development lifecycles, basic API testing, database fundamentals, and data-integrity verification.
- Analytical troubleshooting and root-cause-analysis skills.
- Strong communication and cross-functional collaboration skills.
- Bachelor’s degree in Computer Science, Electronics, or a similar engineering or technical discipline.

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