# Sr. Technical Support Engineer

**Company:** [Pinterest](https://hotfix.jobs/companies/pinterest)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $124k – $255k/yr
**Experience:** 4+ years
**Skills:** Python, API Integrations, SDKs, Shell Scripting, Technical Support, Partner Engineering, Solution Engineering, Data Manipulation, On-Call Support, Ai Experimentation
**Posted:** 2026-06-05

> Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end. Lead API launches, integration builds, and high-impact bug fixes while mentoring junior team members.

## Job Description

## What you’ll do:
- Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
- Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
- Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
- Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
- Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
- Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
- Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
- Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
- Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
- Define the tools, processes, and documentation frameworks the team operates within
- Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
- Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

## What we’re looking for:
- 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
- Experience leading technical partner/client calls
- Experience integrating external APIs at scale using SDK's or writing custom client code
- Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
- Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
- Bachelor’s degree in a relevant field, or equivalent experience

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**Canonical:** https://hotfix.jobs/jobs/734e952e-3950-4bff-9921-772ba5aa0ecd