# Customer Activation Manager | Enterprise

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** Remote
**Role:** Customer Success
**Salary:** $115k – $213k/yr
**Experience:** 7+ years
**Skills:** Project Management, Change Management, AI Tools, NetSuite, Quickbooks, Xero, Sage, Fintech, Customer Success, Implementation
**Posted:** 2025-03-27

> Leads implementation and onboarding of Ramp's platform for enterprise customers, acting as strategic consultant to drive product utilization and revenue. Requires 7+ years in customer success or sales, enterprise project management, and AI fluency.

## Job Description

## What You’ll Do
- Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
- Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Assist customers with change management, and help run custom trainings for their organizations
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

## What You'll Need
- Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
- Large scale strategy change management, preferably in Finance or Fintech
- AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what \"efficient\" looks like in a modern sales motion
- Experience managing enterprise customer relationships with numerous stakeholders
- Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment

## Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience implementing a nascent product to Enterprise customers
- Experience with financial services sales
- Experience at a high-growth startup

## Similar roles

- [Senior Client Success Manager](https://hotfix.jobs/jobs/be38a7a7-a93a-4d8d-be88-c1fc429e2530) - Cordial - Remote - $115k – $145k/yr
- [Senior Customer Success Manager](https://hotfix.jobs/jobs/9c87be07-2702-476b-843c-199a5d23169d) - Alloy - Washington, DC - $115k – $167k/yr
- [Senior Client Success Manager](https://hotfix.jobs/jobs/80a69ee6-56ba-48d4-89c1-e345a0535c77) - Virta Health - Remote - $113k – $130k/yr
- [Senior PubSec Customer Success Engineer](https://hotfix.jobs/jobs/03aeca9e-8d2d-4950-b828-07907679274a) - GitLab - Remote - $113k – $191k/yr
- [Sr. Customer Success Manager, Enterprise](https://hotfix.jobs/jobs/3b00025c-48a1-4a1c-a3d9-b06955f4ce6e) - PointClickCare - Remote - $118k – $132k/yr

**Apply:** https://hotfix.jobs/jobs/7344bfd9-8310-4eec-b153-41303ec5be1d
**Canonical:** https://hotfix.jobs/jobs/7344bfd9-8310-4eec-b153-41303ec5be1d